Ridge Heating, Cooling, Plumbing and Electrical is seeking an experienced HVAC Field Supervisor to provide leadership, technical support, and operational oversight for our residential HVAC service team. This role is responsible for ensuring technicians deliver exceptional customer service, maintain high-quality workmanship, operate safely, and achieve performance goals.
The ideal candidate is a hands-on leader who can effectively coach technicians, resolve field challenges, improve team performance, and support the continued growth of the business.
Essential Duties and Responsibilities
Team Leadership
Lead, mentor, and develop HVAC Service Technicians through coaching, training, and performance management.
Conduct regular ride-alongs and field evaluations to ensure quality service and adherence to company standards.
Support technician onboarding and ongoing professional development.
Foster a culture of accountability, teamwork, and customer-focused service.
Field Operations
Provide technical assistance and troubleshooting support to technicians in the field.
Monitor daily workflow, productivity, and service quality.
Assist with scheduling, workload balancing, and resource planning.
Ensure service calls are completed efficiently and professionally.
Help manage field escalations and service-related issues.
Customer Experience
Support technicians in delivering exceptional customer service.
Resolve complex customer concerns and service recovery situations.
Promote customer satisfaction and retention through quality workmanship and communication.
Ensure company standards and customer expectations are consistently met.
Safety & Compliance
Enforce company safety policies and OSHA requirements.
Conduct safety meetings and field audits.
Ensure technicians maintain necessary certifications, licenses, and compliance standards.
Promote safe work practices and a safety-first culture.
Performance Management
Monitor and improve department KPIs including:
Revenue generation
Average ticket value
Maintenance agreement conversions
Callback rates
Customer satisfaction scores
Technician productivity
Collaborate with management to achieve operational and financial objectives.
Provide regular performance feedback and coaching.
Qualifications
Required
Minimum 5 years of residential HVAC service experience.
Strong knowledge of HVAC diagnostics, repair, maintenance, and system installation principles.
Valid driver's license with acceptable driving record.
EPA Certification.
Strong communication, leadership, and customer service skills.
Numbers & Facts
Location
Panama City, Florida
Job Type
Full-time
Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Business Growthunmatched
Coachingunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Driver's Licenseunmatched
Electricityunmatched
Environmental Protection Agency (EPA)unmatched
HVACunmatched
Identify Issuesunmatched
Leadershipunmatched
Licensing Complianceunmatched
Maintenance - HVACunmatched
Maintenance Servicesunmatched
Mentoringunmatched
OSHAunmatched
Onboardingunmatched
Operational Supportunmatched
Performance Managementunmatched
Performance Metricsunmatched
Plumbingunmatched
Quality Managementunmatched
Regulatory Complianceunmatched
Revenue Growthunmatched
Safety/Work Safetyunmatched
Systems Administration/Managementunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Technical Supportunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.