HVAC Home Service Customer Service

GAGNE HEATING & AC LLC

Alpharetta, GA

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JOB DETAILS

SKILLS

Budget Reporting, Call Center Evaluation, Call Center Management, Call Center Operations, Call Center Statistics, Call Centers, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Dental Insurance, Financial Analysis, Health Insurance, Interpersonal Skills, Maintenance - HVAC, Microsoft Office, On Call, Operational Improvement, Operations, People Management, Performance Analysis, Performance Metrics, Policy Development, Policy Implementation, Presentation/Verbal Skills, Procedure Development, Procedure Implementation, Productivity Management, Telephone Skills, Writing Skills

LOCATION

Alpharetta, GA

POSTED

30+ days ago

Benefits:

401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities
Family Owner and operated - We are not Private Equity owned

Job Summary
Gagne Heating & AC is seeking an experienced Call Center Representative with home service experience to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live with cummuting distance to Alpharetta.

Responsibilities

Train, and manage call center employees capable of providing excellent customer service
Oversee call center operations, making improvements to telephone skills and other procedures
Create goals and objectives for the call center and document performance using key performance indicators
Develop and implement policies and procedures that maximize productivity
Prepare and present reports on call center statistics to upper management
Must be goal driven and motiviated to constantly improve the call center

Qualifications

High school diploma/GED is required, college experience is preferred
Previous experience as a call center manager or in a similar managerial position
Service Titan or equivalent CRM experience preferred
Strong grasp of customer service metrics and key performance indicators in a call center setting
Knowledge of budgeting, reporting, and basic financial analysis concepts
Highly skilled in Microsoft Office.
Excellent verbal, written, and interpersonal communication skills

About the Company

GAGNE HEATING & AC LLC

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