$110,000–$130,000 Per Year
Best Practices, Building Codes, Coaching, Communication Skills, Continuous Improvement, Customer Escalations, Customer Experience, Customer Satisfaction, Customer Support/Service, Dental Insurance, Driver's License, Employee Orientation, HVAC, Leadership, Maintenance - HVAC, Mentoring, On Call, On Site Support, Onboarding, Organizational Skills, Partner Sales, Performance Management, Performance Metrics, Problem Solving Skills, Project Execution, Project/Program Coordination, Quality Metrics, Quality Monitoring, Regulations, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Support, Vision Plan, Warehousing
Boxborough, Massachusetts
Join Heritage Home Service as an HVAC Install Manager in Boxborough, MA!
Heritage Home Service has been a trusted name in residential HVAC and plumbing throughout Massachusetts for decades. Built on a foundation of craftsmanship, integrity, and exceptional customer care, we provide a supportive, family-oriented environment where employees are empowered to grow, lead, and thrive.
We're looking for an experienced HVAC Install Manager to lead our residential installation team. This is a hands-on leadership role for someone who can develop people, drive operational excellence, and deliver an exceptional customer experience.
Responsibilities:
- Lead, coach, and develop a team of HVAC installers through regular performance management, training, and mentorship
- Manage day-to-day installation operations, scheduling, dispatch coordination, and project execution
- Foster a culture of accountability, safety, teamwork, and continuous improvement
- Provide technical support and guidance on complex installations and field challenges
- Partner with sales, service, warehouse, and operations teams to ensure smooth project completion
- Monitor quality standards, job costs, labor efficiency, and department performance metrics
- Resolve escalated customer concerns and ensure outstanding service experiences
- Support hiring, onboarding, and retention of top installation talent
- Participate in on-call rotation and assist during urgent customer or operational needs
Qualifications:
- HVAC installation experience with strong residential system knowledge
- Proven leadership experience managing or supervising field teams
- Strong communication, organizational, and problem-solving skills
- Knowledge of safety regulations, installation best practices, and building codes
- Experience driving team performance, productivity, and customer satisfaction
- Proficiency with field service software and reporting tools
- Valid driver's license
Benefits:
- 401(k) with company match
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off and holidays
- Employee discounts and referral bonuses
- Career growth and leadership development opportunities
Compensation
Salary: $110,000 - $130,000 annually (based on experience and bonuses)
Apply Today!
Heritage Home Service is where skilled professionals become inspiring leaders. If you're ready to take charge of a high-performing HVAC install team and help shape the future of residential comfort, we want to hear from you.
Heirtage Home Services may conduct a pre-employment background check and drug screening in accordance with applicable laws.