Background Investigation, Billing, Communication Skills, Customer Support/Service, Driver's License, HVAC, High School Diploma, Maintenance - HVAC, Maintenance Services, Mentoring, Safety Process
The HVAC Maintenance Technician provides maintenance on residential heating and air conditioning systems according to company standards while providing the customer with a high-quality experience.
Responsibilities:
- Conduct Comfort Club and revenue maintenance calls as well as parts/component replacement calls.
- Accurately documents age and type of each system component on invoices, costs for services and services completed.
- Debrief service call with dispatch after each service call.
- Inspection of area for cleanliness after job completion.
- Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
- Maintain a professional image and a courteous demeanor with customers and associates at all times.
- Follow safety policies and procedures.
- Abiding by ALL One Hour standards of performance and code of ethics.
- Respecting the customer's property.
- Participate in ALL company sponsored training classes.
- Assist in mentoring and training maintenance technicians.
Qualifications:
- GED or High School Diploma
- Associates degree in related field preferred
- Ability to pass NATE Core Test
- Solid communication and customer service skills
- Valid driver's license and a clean driving record
- Ability to pass a background check and drug screen.
Physical Requirements:
- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Ability to work outdoors, in extreme temperatures, wet/humid environments, and/or with vibration
- Working with mechanical and chemical hazards and conditions including fumes, odors, dusts, gases, and/or poor ventilation
- Ability to climb, talk, crouch, stand, balance, reach, grasp, pull, lift, see, hear, and operate tools and vehicles