The HVAC / Plumbing / Electrical Inside Sales Representative supports the Sales Team by following up on warm, in-home estimates left by our field sales professionals. This is an office-based role focused on building rapport, answering questions, addressing objections, and helping customers confidently move forward with their decision.
This position does not involve cold calling or in-home visits. All leads are warm and have already received an on-site estimate for HVAC, plumbing, or electrical services. The Inside Sales Representative’s role is to close the loop, provide clarity, and guide customers to the next step.
DUTIES & RESPONSIBILITIES
- Quickly establish rapport with customers and prospective new customers
- Perform discovery and needs analysis to determine customers' needs and recommend appropriate products, services, and solutions
- Perform load calculations that are accurate and complete which can be easily transferred to the Install team
- Create confident buyers by providing complete and accurate information about our products and pricing
- Create excitement about Signature Heating, Cooling & Plumbing and encourage customers to spread the word about their positive experience
- Become an expert in your market area, know the area and customer demographics and needs
- Help set and achieve aggressive sales plans and propose expansions
- This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.
REQUIRED SKLLS & ABILITIES
- Unquestionable commitment to ethical conduct
- Proven track record in direct-to-consumer sales
- Financial acumen including the ability to determine if a job will be profitable as well as what operational activities affect positive or negative results
- Skilled in the use of Microsoft 365 suite of applications especially Excel, Word, and PowerPoint
- Highly organized with exceptional follow-through
- Strong verbal and written communication skills
- Highly motivated, self-motivated, flexible, and possess and great attitude and outlook
- Ability to thrive in a fast-paced and goal-driven environment
- Relevant work experience
- HVAC industry experience preferred
- Service Titan experience preferred
- Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted
- Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time
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