Counter Sales Representative

Johnstone Supply Upstate Group

Location: Upstate South Carolina (Branch Location)

Job Type: Full-Time

Salary: $20.00- $24.00 Hourly (based on experience) plus performance incentives

About Johnstone Supply Upstate Group

Johnstone Supply Upstate Group is a leading wholesale HVAC distributor serving contractors throughout Upstate South Carolina. With multiple branch locations, we are committed to delivering exceptional customer service, quality HVAC products, and technical expertise. We are looking for motivated, customer-focused professionals to join our team and help contractors succeed every day.

Position Summary

The Counter Sales Representative is responsible for providing outstanding customer service to contractors by assisting with product selection, processing sales transactions, answering technical questions, and ensuring customers receive the right products quickly and accurately.

This position plays a key role in building lasting customer relationships while supporting branch sales growth and operational excellence.

Key Responsibilities

Customer Service

• Greet every customer promptly and professionally.

• Build strong relationships with contractors and walk-in customers.

• Provide knowledgeable product recommendations based on customer needs.

• Resolve customer concerns in a professional and timely manner.

• Promote a positive and welcoming branch environment.

Counter Sales

• Process customer orders accurately and efficiently.

• Prepare customer quotes and special-order requests.

• Cross-sell and upsell equipment, accessories, and replacement parts.

• Inform customers about current promotions, rebates, and vendor programs.

• Assist customers with warranty and return procedures.

Product Knowledge

• Maintain a working knowledge of HVAC equipment, parts, tools, and accessories.

• Stay informed on new products and manufacturer updates.

• Participate in ongoing product and technical training.

Inventory Support

• Assist with receiving and stocking inventory.

• Verify product accuracy before customer pickup.

• Help maintain organized shelves and warehouse areas.

• Report inventory discrepancies to management.

• Assist with cycle counts as needed.

Branch Operations

• Answer incoming phone calls professionally.

• Support warehouse personnel during busy periods.

• Maintain a clean, safe, and organized sales counter.

• Follow company policies and safety procedures.

• Work collaboratively with inside sales, outside sales, warehouse, and management teams.

Qualifications

• High school diploma or equivalent.

• Customer service or sales experience preferred.

• HVAC industry experience is strongly preferred but not required.

• Strong communication and interpersonal skills.

• Basic computer skills and experience with ERP or point-of-sale systems preferred.

• Ability to multitask in a fast-paced environment.

• Strong attention to detail and problem-solving skills.

• Ability to lift up to 50 pounds.

Preferred Qualifications

• Experience in HVAC wholesale distribution.

• Knowledge of HVAC parts, equipment, and troubleshooting.

• Forklift certification (or willingness to obtain).

• Experience using distribution or inventory management software.

What Success Looks Like

The successful candidate will:

• Deliver exceptional customer service on every interaction.

• Process customer orders accurately and efficiently.

• Build strong relationships that encourage repeat business.

• Increase sales through product recommendations and upselling.

• Maintain a clean, organized, and well-stocked counter area.

• Work effectively with warehouse and sales teams to ensure customer satisfaction.

Performance Metrics (KPIs)

• Customer satisfaction scores

• Sales growth and upselling performance

• Order entry accuracy

• Average transaction time

• Product knowledge completion

• Attendance and punctuality

• Inventory accuracy and stocking compliance

Benefits

• Competitive salary with performance incentive opportunities

•  dental, and vision insurance

• 401(k) with company match

• Paid vacation and holidays

• Ongoing HVAC product and manufacturer training

• Career advancement opportunities within Johnstone Supply Upstate Group

Why Join Johnstone Supply Upstate Group?

At Johnstone Supply Upstate Group, we believe our people are the key to our success. We invest in training, promote from within, and foster a team-oriented culture where employees are empowered to grow professionally while delivering outstanding service to our customers. If you're passionate about helping contractors succeed and enjoy working in a fast-paced environment, we'd love to have you on our team.

Apply today and become part of the team that keeps Upstate South Carolina comfortable year-round.