HVAC/R Service Coordinator

Accutherm Refrigeration is a commercial refrigeration company serving grocery, retail, and industrial clients with installation and service support. We are known for quality workmanship, strong teamwork, and a practical, get-it-done approach. This role is based in our Phoenix office and works closely with leadership, service technicians, and construction teams to keep operations organized and moving.

The Opportunity

This is a strong opportunity for someone who enjoys coordinating people, schedules, materials, and details in a fast-paced service and construction environment. You will play a central role in helping both the service and construction sides of the business run smoothly. For the right person, this is a chance to build broad operational experience, work directly with company leadership, and become a key contributor to the day-to-day success of the business.

What You'll Do

• Coordinate and dispatch service technicians to customer locations by managing daily schedules, follow-ups, and changing priorities.
  
• Review service work orders and related documentation for completeness and accuracy.
• Manage parts ordering, tracking, inventory, and documentation to support both service calls and project work.
• Act as a liaison between the service and construction teams to improve communication, handoffs, and execution.
• Maintain organization across the warehouse, service vehicles, office supplies, PPE, uniforms, and incoming deliveries.

What Success Looks Like in the first 3 to 6 months:

• Service technicians are scheduled efficiently, and customer follow-ups are handled accurately and on time.
• Construction coordination becomes more organized, with better visibility into personnel, materials, and project status.
• Work orders, parts records, and supporting documentation are consistently complete and accurate.
• Parts and deliveries are tracked reliably, reducing delays and helping crews stay productive in the field.
• Communication between service, construction, and leadership becomes more streamlined and proactive.

What we are looking for:

• Someone who is organized, dependable, and able to keep multiple moving parts on track without losing attention to detail.
• The strongest candidates will bring sound judgment, strong communication skills, and the ability to work independently while also supporting a team.
• Experience in service coordination, dispatching, construction coordination, operations support, or a related administrative role is likely to transfer well.
• Familiarity with HVAC/R or commercial refrigeration terminology is helpful but not required.
• Proficiency with Microsoft Office, Adobe, and the ability to learn company software is important.
• Minimum associate's degree, bachelor's degree is preferred.
  

Employment type

• Full Time on-site in North Phoenix