Akron Ohio
$50,000 to $75,000 depending on experience.
Part of the inside sales team, the Counter Sales person performs all sales, operation and merchandising functions within the store showroom and counter sales area.
Learn and use support materials such as cross reference, technical information, and catalogs to be able to better service customers
Respond to phone or walk-in customer inquiries and orders, providing customer service in regards to all aspects of product such as product specifications, applications, cross-referencing and quoting
Process regular and special customer orders, warranties, and credit returns, completing all appropriate documentation, and process for billing, credit, or other disposition
Accurately maintain a cash drawer, keeping track of cash, credit card receipts and turning in all cash and related receipts to the credit manager on a daily basis
Maintain the showroom, displays and customer courtesy areas. Stock merchandising areas, face shelves, change signage as necessary, remove all litter, sweep all floors, clean counters and restroom.
Attend training seminars on products, services and business education in the area of responsibilities
Work as a team player with other staff and communicate in a professional and courteous manner with co-workers and customer alike
Communicate to store management any suggested product additions or deletions and any customer concerns or suggestions they might have for store improvement
Special projects or duties as assigned by management; however, GD Supply believes that each associate’s contribution should not be limited by the assigned responsibilities. It is therefore our expectation that each associate will offer their services wherever and whenever necessary to ensure the success of our endeavors.
Able to lift or move 70 pounds and to be able to stand or walk for long periods while reaching and bending
High School diploma or equivalent
Good communication skills including good phone etiquette, legible handwriting, accurate spelling & grammar
Good listening skills
Good working knowledge of the phone system, computer software and hardware applications
Self-starter with a positive attitude
Ability to work with others and to perform multiple tasks
Ability to work rapidly and accurately with a strong attention to detail
Ability to learn quickly and work with minimal supervision
Inside sales experience or knowledge and experience with related products
Johnstone Supply has been providing brand name products, expert technical knowledge and superior customer service to the HVAC/R (heating, ventilation, air-conditioning and refrigeration) industry since 1953. We are locally owned and operated and are backed by the national buying power of over 400 stores and eight regional distribution centers.