Scheduling Coordinator - HVAC$18.00-$25.00 per hour | Full-Time | Monday-FridayQuality Service Company, LLC is a locally owned and operated HVAC company that has served its community since 2003. Our team is built around honesty, integrity, dependable service, and doing the right thing for both our customers and employees.We are looking for an organized, customer-focused Scheduling Coordinator - HVAC to help keep our service department running efficiently. This position plays an important role in connecting customers with our field technicians while keeping appointments, job information, and daily schedules organized.What You'll DoAs a Scheduling Coordinator, you'll help manage the flow of service calls from the initial customer contact through completion. You'll communicate with customers, coordinate technician schedules, and help ensure our field team has the information and resources necessary to complete each job.Responsibilities include:Schedule and coordinate residential and commercial HVAC service appointmentsCommunicate appointment information and updates to customersCoordinate daily schedules with HVAC service techniciansMonitor scheduled calls and make adjustments when priorities or circumstances changeConfirm technicians have the job information, parts, tools, and equipment needed for upcoming callsMaintain accurate customer, appointment, and service recordsKeep customers and internal team members informed of scheduling changesAssist with incoming calls and general customer service needsEnter and update information within company systemsWork closely with technicians and other team members to keep daily operations organizedAssist with basic administrative and bookkeeping-related responsibilities as neededWhat We're Looking ForThe right person will be comfortable working in a busy service environment where schedules can change throughout the day. Strong communication, organization, and problem-solving skills are important.Preferred qualifications include:Previous scheduling, dispatching, or service coordination experienceHVAC or home-service industry experience is a plusStrong written and verbal communication skillsAbility to organize and manage multiple prioritiesComfortable communicating with customers by phoneExperience using multi-line phone systemsWorking knowledge of Microsoft Word, Excel, and OutlookBasic bookkeeping experienceServiceTitan experience is preferredTeam-oriented with good problem-solving abilitiesThese requirements are retained from the original posting while the presentation and wording have been substantially reworked.Schedule & CompensationPay: $18.00-$25.00 per hour, depending on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM with a one-hour lunch Overtime: May be available or required during peak seasons.BenefitsHealth Plan7 paid holidays per year401(k) after one yearPlease apply online. No phone calls or in-office inquiries regarding this position.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.