HVAC Scheduling CoordinatorShearer Heating A/C and RefrigerationLocation: Washington, PA Schedule: Monday-Friday, 8:00 AM-4:30 PM Pay: $25.00-$27.00 per hour + up to $400/month in performance bonusesA Company That Values Its PeopleSince 1948, our company has proudly served as the reliable provider of heating, air conditioning, and refrigeration services for both residential and light commercial clients in the Washington, PA area. Established by Dick and Eva Shearer, we are recognized for our integrity and dependability. Our committed team is dedicated to delivering cost-effective, energy-efficient, and environmentally friendly solutions to our customers.We don't believe employees should feel like another number.We have built a strong team of people who work hard toward the same goals while supporting one another along the way. Our company is also focused on using technology effectively. We invest in systems and tools that help simplify processes, improve communication, and make everyone's work more efficient.We also believe employees deserve to be recognized. Birthdays are celebrated with a card and a gift card to a local restaurant, and our annual Christmas party gives the team an opportunity to celebrate the year together and receive holiday bonuses.If you are an organized, customer-focused professional looking for a company where you can become an important part of the team, we encourage you to apply.Do you enjoy organizing schedules, communicating with customers, and making sure everything runs smoothly behind the scenes?We are hiring an HVAC Scheduling Coordinator to help coordinate our service team and provide an excellent experience for our customers. This position is at the center of our daily operations, helping connect customers with technicians while keeping schedules organized and responding to changes as they happen.Pay & Bonus Opportunity$28.00-$32.00 per hour, depending on experienceOpportunity to earn up to $400 per month in performance bonusesBenefits & PerksHealth insuranceCompany-paid vision insuranceDental insurance optionsLife insurance optionsCompany-paid short-term disability401(k) with a 4% company matchVesting after one yearPaid vacation6 paid holidays3 mental health daysCompany-paid education and professional development opportunitiesWhat You'll Be Responsible ForBuild and maintain daily technician schedulesSchedule customer appointments and service callsCommunicate appointment details and updates to customersCoordinate technician routes and assignments throughout the dayMake scheduling adjustments when emergencies, cancellations, or unexpected situations ariseMaintain consistent communication with field techniciansEnsure job and customer information is accurate before technicians are dispatchedTrack scheduling needs and help identify opportunities to improve efficiencyDocument customer interactions and appointment information within company systemsProvide professional and helpful customer service by phoneWork closely with the service and office teams to keep daily operations organizedWhat Will Help You Succeed5+ years of customer service experiencePrevious scheduling, dispatching, or coordination experience is a plusExcellent communication and interpersonal skillsStrong organizational abilitiesAbility to think ahead and prioritize competing needsComfortable making decisions when schedules need to changeAbility to learn new technology and software quicklyStrong attention to detailDependable and consistent follow-throughPositive, team-oriented attitudeAbility to maintain professionalism during busy or stressful situationsApply today for our HVAC Scheduling Coordinator opportunity