ENE Systems of NH, a Stark Tech Company, is seeking an Service Advisor to join our team!
This full-time Service Advisor will be responsible for accurate time and material estimating, creating detailed customer quotations, and managing parts research and sourcing for repairs and upgrades. Acting as a key support to Account Managers and customers, the role requires strong communication, time management, and teamwork skills, along with a solid understanding of HVAC products and services to develop precise scopes of work. With a focus on trust, reliability, and innovation, the Service Advisor will contribute to driving growth and supporting our expanding customer base.
High School Diploma or equivalent and at least 5 years of related experience, or the equivalent combination of education (technical school) and experience in the Boiler, Critical Power, or HVAC industry.
Prepare and send accurate quotes and proposals tailored to customer needs, collaborating with the service department, field technicians, and other internal teams based on daily customer interactions.
Maintain product knowledge on HVAC systems, components, and services.
Respond to inbound sales inquiries via phone, email, and website.
Proactively identify sales opportunities/leads.
Liaise with customers and Account Managers to communicate relevant updates and ensure seamless coordination based on customer interactions and requests.
Coordinate with field technicians, service managers, and the warehouse team to ensure smooth delivery and service execution.
Have excellent customer service skills.
Assist with order processing by managing parts ordering for approved work, handling material returns, and addressing product availability inquiries.
Prepare and send accurate quotes and proposals based on customer needs, collaborating closely with the service department, field technicians, and other internal teams to ensure all customer interactions and requirements are addressed effectively.
Advance your career with Stark Tech, a leader in facilities and energy solutions. We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies like renewable natural gas conversion and energy storage solutions. At Stark Tech, we prioritize employee well-being and offer comprehensive benefits including paid time off, 401(k) with employer match, medical coverage, wellness programs, and career development opportunities. Join our fast-growing, customer-focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment.