HVAC Service Coordinator - Customer Service | $25.00 - $28.00 per hour
A local residential HVAC company is seeking a Service Coordinator to join the team.
This role serves as the first point of contact for customers and is essential in delivering day-to-day administrative and customer support to our customers, technicians and internal employees.
Work Schedule: Monday through Friday | 7:30 AM to 4:30 PM
Benefits:
Medical insurance
Dental insurance
Vision insurance
SEPP for retirement
Paid vacation
Paid holidays, flex days, and more!
What You''ll Be Doing:
Answer incoming customer phone calls and respond to service inquiries
Schedule and organize service appointments as requests are received
Generate and manage dispatch tickets for all service-related calls
Coordinate technician dispatching and daily routing
Oversee and maintain the service schedule and dispatch board
Monitor and project workload needs 2-3 days in advance
Reach out to customers when ordered parts arrive to arrange service appointments
Follow up with customers regarding pending estimates and recommended repairs using the pending work log
Manage maintenance agreement records, scheduling, renewals, and customer database information
Process special-order parts requests as needed
Update customer accounts with installation details, warranty information, equipment data, and new customer records
Maintain accurate customer service history and documentation within the database
What We''re Looking For:
Minimum of 2 years of experience in customer support, scheduling, dispatch coordination, project coordination, or a related role; equivalent education and experience will also be considered
Strong customer service and communication abilities
Proficient with Microsoft Office programs, including Word, Excel, and Outlook
Ability to build and maintain positive working relationships with both customers and field technicians
Experience using CRM systems and maintaining accurate customer records
Excellent organizational, multitasking, and detail-oriented skills
Previous dispatching experience within HVAC, plumbing, electrical, construction, or a related service industry is preferred but not mandatory
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.