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HVAC Service Coordinator / Dispatcher

Commercial Express HVAC LLC

Dulles Town Center, VA

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JOB DETAILS
SKILLS
Communication Skills, Compensation and Benefits, Customer Experience, Customer Relations, Customer Support/Service, Disability Insurance, Establish Priorities, HVAC, High School Diploma, Leadership, Life Insurance, Maintenance - HVAC, Maintenance Services, Microsoft Office, Multitasking, On Site Support, Operations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Record Keeping, Schedule Development, Team Player, Writing Skills
LOCATION
Dulles Town Center, VA
POSTED
Today
Description: Join a Team Where Your Organization and Customer Service Skills Make a Difference Commercial Express HVAC is seeking an experienced HVAC Service Coordinator / Dispatcher to join our growing Service Department. This critical role serves as the communication hub between our customers, technicians, and internal team members, helping ensure service calls are scheduled efficiently and customers receive exceptional support. If you're organized, thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer service, we'd love to hear from you. About Commercial Express HVAC For over 20 years, Commercial Express HVAC has been a trusted leader in the commercial HVAC industry, known for our high-quality workmanship and exceptional customer service. We pride ourselves on delivering reliable HVAC solutions while building long-term relationships with our clients. Our culture is built on teamwork, integrity, and continuous growth—both professionally and personally. Position Summary As the HVAC Service Coordinator / Dispatcher, you will be responsible for coordinating service requests, scheduling and dispatching technicians, monitoring work order progress, and serving as a key point of contact for customers. Your ability to manage multiple priorities while maintaining excellent communication will help ensure smooth daily operations and exceptional customer experiences. Key Responsibilities Dispatch and prioritize service calls to HVAC technicians Communicate clearly and professionally with customers regarding appointments, scheduling, and updates Create accurate work orders and track job progress from start to finish Support technicians in the field and proactively resolve scheduling or service issues Maintain organized service records and ensure smooth daily operations Requirements: High school diploma or GED Minimum of 3 years of HVAC dispatching, service coordination, or related field service experience Strong organizational and multitasking abilities Excellent verbal and written communication skills Customer-focused mindset with strong problem-solving capabilities Proficiency with Microsoft Office applications Punctual, dependable, and committed to team success Why Join Commercial Express HVAC? We value our employees and offer a comprehensive compensation and benefits package, including: Competitive pay based on experience Medical, Dental, and Vision Insurance Health Savings Account option (HSA) 401(k) with Company Match Paid Time Off (PTO) Paid Holidays Employer-Paid Life Insurance Short-Term and Long-Term Disability Insurance Employee Referral Program Company-Sponsored Events and Team Activities Career Growth and Advancement Opportunities Be Part of Our Success Join a stable, growing company with more than two decades of industry leadership and a commitment to excellence. If you're ready to bring your dispatching and customer service expertise to a team that values professionalism, teamwork, and growth, we encourage you to apply today. Commercial Express HVAC is an Equal Opportunity Employer. PI0bc61708b4c2-25448-408808295c143e31-5e48-4549-b638-05792d185386

About the Company

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Commercial Express HVAC LLC

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