HVAC Service Dispatch Coordinator

$19-24 hourly | Austell, GA | Local Owned Business

We have been setting the standard for HVAC services in Austell GA since 1999. Our family-owned business takes pride in providing a blend of traditional values and modern expertise. We focus on reliability, integrity, and customer satisfaction, and are dedicated to serving our community with excellence.

Christian Brothers Mechanical is hiring a service dispatcher to ensure our technicians are busy throughout the year and the ability to identify problems quickly and find solutions.

Work schedule: Monday Through Friday, 8:00am to 5:00pm

Benefits:

• Colonial Life Insurance
• Cancer, dental, life, and accidental insurance
• 40 hours of vacation
• 6 paid holidays + flex days
• 401(k)

What You'll Do

• Answer inbound customer calls and respond to service requests
• Make outbound calls to schedule, confirm, and follow up on appointments
• Schedule and dispatch HVAC technicians efficiently throughout the day
• Maintain and update the dispatch board and service schedule
• Create and manage work orders accurately in our system
• Support technicians with job details, customer information, parts, and scheduling updates
• Register equipment and maintain accurate customer records

What We're Looking for:

• 3 years of customer service experience
• HVAC or similar industry experience is highly preferred
• Proficient using Microsoft Office, Word, Excel etc.
• Ability to be flexible and adapt to change in a busy work environment
• Clear communication skills both verbal and written
• Willingness to learn HVAC products
• Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment

Ready for the next step in your dispatch career? We can't wait to connect! Please submit all applications online. Due to the high volume of applications, we are unable to accommodate direct phone calls or walk-in inquiries.