Adobe Product Family, Billing, Commercial Real Estate, Communication Skills, Community Support, Customer Relationship Management (CRM) Systems, Customer Support/Service, Database Administration, Dental Insurance, Detail Oriented, Develop and Maintain Customers, HVAC, Lead Management, Maintenance - HVAC, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, On Call, Organizational Skills, Project Schedule, Project/Program Coordination, Telephone Skills, Vision Plan
Quigley Heating and Air | Farmers Branch, TX
Proudly serving communities in the greater Dallas area for 75 years
We provide premium maintenance, installation, and repair service of heating and cooling systems for both residential homeowners and commercial properties. We are family owned and operated and continue to support our community with our family tradition of honesty, quality, and value.
We're looking for a HVAC Service Dispatcher to join our team:
This is a pivotal position in our office and the initial contact with our customers and requires someone with excellent customer service skills, and high attention to detail.
Position: HVAC Service Dispatcher
Pay: $22.00 - $27.00 per hour, depending on experience + commissions
Hours: Monday through Friday | 7:30am - 4:30pm | On-Call rotation
Benefits:
- Medical 70% employer paid for employee
- Dental insurance
- Vision insurance
- Paid vacation - 40 hours, after 2 years 80 hours
- 3 Paid Sick days (24 hours)
- 401K
- 6 Paid holidays
What You Will Be Doing:
- Answering incoming calls
- Maintain the Service Technicians' daily schedules and verifying all information as each job is closed out
- Schedule return trips with customers when parts are in for repairs.
- Maintain the on-call schedule for service technicians.
- Maintain customer database with current information.
- Clear and concise communications with department managers, employees, and company customers
- Job costing and some project & labor management.
- Prepare service invoices and timecards for processing.
What We Are Looking For:
- 2+ years of related experience in an office setting, dispatching, scheduling, or project coordination (or equivalent combination of education and experience).
- Customer service experience
- Strong organizational skills and attention to detail
- Proficiency in MS Office Suite (Word, Excel), MS Outlook, and Adobe.
- Experience with CRM databases
- HVAC or similar industry experience - Desired
- Geographical knowledge of Dallas area