HVAC Service DispatcherCrystal Heating and CoolingFull-Time | HVAC Service OperationsPay: $21.00-$28.00 per hour, based on experienceSchedule: Monday-Friday, 7:30 AM-4:30 PM, with flexibility during peak seasonsKeep Our Service Team MovingCrystal Heating and Cooling is looking for an organized and proactive HVAC Service Dispatcher to coordinate daily service operations and keep our technicians moving efficiently throughout the day.You'll oversee the dispatch board, assign service and maintenance calls based on technician availability, location, and skill set, and adjust schedules as priorities change. This position is at the center of communication between our technicians, customers, and office team. DispatcherIf you're someone who can stay organized when the schedule changes, communicate clearly, and make quick decisions in a fast-paced environment, this could be a great fit.Why Work With Crystal Heating and Cooling?$21.00-$28.00 per hour, based on experienceStable, year-round employmentMonday-Friday scheduleSupportive, team-oriented work environmentOpportunity to grow into dispatch leadership, operations, or office managementEstablished HVAC company with long-term career potentialWhat You'll DoManage the daily dispatch board and technician schedulesAssign service calls and maintenance jobs based on availability, location, and technician skill setMonitor technician progress and make schedule adjustments throughout the dayOptimize routes to improve efficiency and reduce technician downtimeCommunicate job information, schedule changes, and updates to technicians in real timeWork closely with customer service representatives to coordinate accurate scheduling and timely serviceRespond quickly to delays, emergency calls, cancellations, and scheduling conflictsMaintain accurate records of service calls, technician status, and schedule changesCommunicate priorities and updates across the office and field teamsHelp provide a positive customer experience through organized and timely service coordinationThe position requires frequent communication with technicians, office staff, and customers and can involve high-pressure situations during peak heating and cooling seasons. DispatcherWhat We're Looking ForPrevious dispatching, scheduling, service coordination, or similar experience preferredHVAC or home service industry experience is a plusStrong organizational and multitasking skillsAbility to confidently manage a busy dispatch board and changing prioritiesStrong problem-solving and decision-making abilitiesClear and professional communication skillsComfortable working in a fast-paced, high-volume environmentExperience with dispatch software, CRM platforms, or scheduling systems preferredDetail-oriented, dependable, and team-focusedMake an Impact on the Entire Service DepartmentA strong dispatcher does more than fill a schedule. You'll help determine how efficiently our technicians move through their day, how quickly customers receive service, and how smoothly the entire service department operates.If you're organized, comfortable managing multiple priorities, and enjoy being the person who keeps everything moving, apply today to join Crystal Heating and Cooling as an HVAC Service Dispatcher.Candidates will be required to pass a background check and drug test upon being given a condition offer of employment