HVAC Service & Installation Manager

Our client, a growing and reputable HVAC company, is seeking an experienced HVAC Service & Installation Manager to lead and develop their service and installation team. This is an excellent opportunity for a proven HVAC professional who combines strong technical expertise with exceptional leadership and coaching abilities.

The ideal candidate will have a minimum of 5 years of HVAC industry experience, prior management experience, and a passion for developing technicians while driving operational performance, customer satisfaction, and departmental profitability.

Key Responsibilities

Team Leadership & Performance Management

• Manage, coach, and develop a team of 7 HVAC service and installation technicians
• Drive departmental performance through KPI tracking, accountability, and continuous improvement
• Monitor productivity, efficiency, and profitability goals
• Conduct regular performance reviews, coaching sessions, and team meetings
• Foster a positive, customer-focused culture centered on quality workmanship and professionalism

Training & Quality Assurance

• Train and mentor technicians using the company's established business model, processes, and service standards
• Ensure all service and installation calls are completed according to company quality expectations
• Support ongoing technical and professional development for team members
• Maintain consistency in customer experience, workmanship, safety, and documentation

Customer Service & Sales Support

• Handle customer concerns and service escalations professionally and effectively
• Serve as a technical resource for both customers and technicians
• Assist with sales opportunities as needed, including identifying solutions and supporting customer recommendations
• Help maintain strong customer relationships and high satisfaction levels

Operational Oversight

• Coordinate daily service and installation operations
• Monitor job progress, scheduling efficiency, and resource allocation
• Ensure compliance with safety standards, company policies, and industry best practices
• Provide technical guidance and troubleshooting support as needed

Qualifications

• Minimum 5 years of HVAC industry experience required
• Previous management or supervisory experience required
• Strong knowledge of HVAC service, repair, maintenance, and installation practices
• Proven ability to lead, coach, and motivate technicians
• Experience managing KPI performance and department profitability
• Strong customer service and conflict-resolution skills
• Excellent communication, organizational, and problem-solving abilities
• Ability to balance operational leadership with hands-on technical support

Work Environment

• Primarily office-based and indoor work environment
• Occasional field visits to support technicians, answer technical questions, inspect jobs, and assist with customer concerns
• Must be able and willing to travel to job sites as needed