HVAC Service Manager

Gold Medal Service is one of the largest and most-respected Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning company in the NY/NJ area, offering homeowners a wide selection of products, services and solutions. For over 30 years, we have built a reputation for service, quality and reliability that cannot be matched by any other plumbing, heating and air conditioning company in the region.

About the Job:

We are searching for a dynamic HVAC Service Manager for our Hillburn, NY location. We are seeking an elite star, someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Service Manager will start the position by managing 20+ employees and be responsible for coordinating HVAC services and repairs in NJ/NY depending on what the customer needs.

About the Requirements/Skills:

• 10+ Years within the HVAC Residential Industry. Do not apply without HVAC experience. Do not apply if you only have commercial experience.
• 3+ Year's experience in a service management role within the industry
• Technical School diploma or certificate of completion
• Associates Degree
• Knowledge of HVAC equipment, tools and materials
• Extensive technical skills within the trade
• Customer/Client Interfacing
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communications skills
• Proficient in Microsoft Office, including Word and Excel

About the Responsibilities:

• Directly manages Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
• Interface effectively with other departments
• Ensure employees provide superior customer service; conducts ride-a-longs with Service Technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Promote and support the Company brand

Compensation:

Over the past 30 years, Gold Medal has been known as an employer who has high expectations of its employees, but also a company who provides its employees an opportunity to make more money and not be held down by standard industry pay plans. Therefore, we offer aggressive salary and BONUS incentives plans which will be paid based on personal experience, efficiency and productivity and overall revenue goals of the company.

Full Family Benefits Package:

Medical

Dental

Orthodontist Coverage

Vision

Dependent Care and Medical Care Flexible Spending Accounts

Prescription drug coverage

Company supplied life insurance

Short term disability

Long term disability

401K with company match

Paid time off

Family oriented events throughout the year