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HVAC Service Manager

Civicminds

Livermore, CA

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JOB DETAILS
SKILLS
Alliance/Partner Management, Best Practices, Business Operations, Business Skills, Communication Skills, Contract Negotiation, Control Systems, Corporate Compliance, Cost Control, Customer Escalations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Documentation, Emergency Management, Emergency Response, Employee Orientation, HVAC, Identify Issues, Leadership, Maintain Compliance, Maintenance - HVAC, Maintenance Services, Microsoft Office, Negotiation Skills, Operational Audit, Operations, Operations Management, People Management, Performance Analysis, Performance Metrics, Performance Tuning/Optimization, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Profit & Loss, Quality Control, Regulatory Compliance, Revenue/Sales Reporting, Sales Presentation, Seminars, Service Delivery, Systems Administration/Management, Team Lead/Manager, Technical Operations, Technical Support, Telephone Skills, Time Management, Track Customer Issues, Trade Shows, Training/Teaching, Willing to Travel
LOCATION
Livermore, CA
POSTED
Today
Position: HVAC Service Manager

Location: Livermore, CA (Remote)

Type: Full time

Summary:

The Service Manager is responsible for overseeing all aspects of our commercial cooling service operations, ensuring the highest level of customer satisfaction and technical excellence. As a key service operations lead, the Service Manager will effectively develop and manage our service operations in a manner that promotes our customer satisfaction, service market growth, and the company's profitability. The successful candidate will be some who is looking for an exciting opportunity to be part of the decision-making group in a growing company where he/she can pursue his/her interest and career growth across functions and geographies.

Job Responsibilities and Duties:
  • Serve as a technical resource for service technicians, providing guidance on troubleshooting, diagnostics, installation and repair techniques. Stay updated on the latest advancements in commercial cooling technology and best practices.
  • Lead and manage service providers and support staff, providing guidance, training, and technical support to ensure optimal performance and productivity.
  • Lead service team and manage emergency response system to ensure service calls are answered 24/7 and response to customers within 15 minutes.
  • Oversee the service cases, ensuring timely response and resolution of customer issues. Monitor service activities to ensure compliance with company standards and customer expectations.
  • Manage customer relationships, provide solutions for customer escalations, and track customer satisfaction. Regularly contact customers to evaluate service performance, solve issues and seek opportunities for improvement.
  • Assist Service Director to define service team goals and objectives, establish service annual performance and financial targets, and direct service operations to achieve business goals and objectives.
  • Oversee all aspects of our daily service operations including preventative maintenance and repair, 24X7 EM service delivery, installation, technical support.
  • Drive profitable growth through the delivery of quality service on time and within service timeline. Continuously look for ways to be cost effective.
  • Organize and facilitate monthly service operation reviews, identify area for improvement and initiate changes
  • Oversee the management of HVAC service partners, suppliers, and 3rd party service providers. Monitor performance metrics and quality control systems to ensure quality delivery and optimization of performance.
  • Support service leader on the negotiation of service contracts to ensure that service contracts are well-designed and set the company up for quality control, cost management, and future business opportunities.
  • Participate trade show or expo presentations, seminars and education that promote the image of the company and its products and services
Skills/Qualifications:
  • HVAC/R experience required.
  • HVAC/R license is preferred.
  • Experience in managing and developing subcontractors is required.
  • Negotiation and problem-solving skills with subcontractors are required.
  • College degree in engineering and business operations is preferred.
  • Minimum 5 years leadership role in both technical and business operations is required.
  • Must possess excellent communication, business presentation and public speaking skills
  • Solid business acumen, ability to influence others.
  • Aptitude to create and lead the strategy for new client opportunity
  • Commit to customer excellence, and the ability to become a trusted advisor to our customers
  • Solid knowledge of MS Office applications, ability to develop sales packages, presentations, client reports, and other sales related documentation and collateral.
  • 10%-25% domestic travel may be needed. Some international travel may be required

About the Company

C

Civicminds

We are an experienced Recruitment Solutions Firm, whose main focus is to match the “right” candidates with one of our Clients located throughout California and out of state. We have the fortune to be partnered up with a reputable and stable company with over 13 years of experience regarding all Immigration subjects. With this partnership we are able to effectively assist both our Clients and Candidates regarding most legal matters, so that they can both have a easy and professional transition.
 
We are a one-stop Professional Recruitment Firm that can assist in most Immigration matters and can place our qualified candidates at our Clients' facilies after conducting our thorough due diligence on each candidate. We can assist all candidates who currently have or are looking to maintain/obtain the following: Green Card, H-1B Visa, I-140, etc… 
 
CivicMinds Recruitment provides our Clients and Candidates with a loyal, honest (open book) policy, which has allowed us to provide our Clients and Candidates with all the necessary information they require in order to move forward regarding any Immigration and/or Hiring needs. We are known for being our Client’s voice by conducting very thorough interviews with our candidates to determine if they will be the “right” fit for our Client’s hiring needs. We thrive on going the extra mile as we gather all the pertinent information from both parties and make certain that not only they are a technical fit, but that they also are a good match to be able to work as a team and have a long-term connection. 
COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2008
WEBSITE
http://www.civicminds.com

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