Billing, Budget Management, Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Environmental Protection Agency (EPA), HVAC, Health Insurance, Identify Issues, Leadership, Life Insurance, Maintain Compliance, Maintenance - HVAC, Maintenance Services, Mentoring, Organizational Skills, Performance Analysis, Performance Reviews, Preventative Maintenance, Profit & Loss, Record Keeping, Safety/Work Safety, Schedule Development, Team Building, Team Lead/Manager, Technical Leadership, Vision Plan
HVAC Service Manager
$90,000 - 100,000 + bonus | Reading, MA
Cooling Unlimited isn't just another HVAC company. We're a family-owned business that's been serving Middlesex County since 1986, built on long-term relationships and a reputation in the local community. We're looking for an experienced HVAC Service Manager to lead our service department and carry that standard forward with every customer interaction.
This is a hands-on leadership role where you'll shape your team, elevate performance, and keep standards high across every job. We're looking for someone who thrives on developing others, building a team that works well together, and creating an environment where people take pride in what they do.
Compensation and Schedule:
- $90,000-100,000 annually + bonus opportunities
- Monday-Friday, 8:00am - 5:00pm (with occasional overtime)
Comprehensive Benefits:
- Health insurance - 50% employer-paid
- Dental & vision insurance - 50% employer-paid
- 100% employer-paid short and long-term disability
- 100% employer-paid life insurance
- 401K with 3% company match
- Paid Holidays
- Paid Time Off
- Paid Sick Leave
- Paid day off on your birthday
What You'll Own:
- Lead, mentor, and manage HVAC service technicians, including scheduling, performance reviews, and training
- Oversee service schedules, preventative maintenance, emergency repairs, and dispatch
- Provide technical guidance for diagnosing and repairing complex HVAC systems
- Manage departmental budgets, approve costs, and ensure profitability
- Enforce safety protocols, lead regular safety meetings, and ensure regulatory compliance
- Prepare service invoices and performance reports, maintaining accurate records of all service work
What We're Looking For:
- Proven leadership experience in HVAC service management
- 5-7 years of experience in HVAC installation or service field, with at least 2-3 years in a supervisory role
- Highly organized, with experience managing schedules, invoicing, and coordinating teams
- EPA Certification is required
- Commitment to safety, quality, and efficiency
- Excellent communication, customer service, and organizational skills
Ready to join a family-oriented team where your leadership and expertise make a real impact? Apply today - we can't wait to meet you!