The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the company’s values during every customer interaction.
Key Responsibilities
Service & Repair
- Diagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.
- Perform routine maintenance and system tune-ups.
- Verify system performance through testing, measuring, and adjustments.
- Follow company-approved diagnostic processes and service procedures.
Customer Communication
- Clearly explain findings, recommended repairs, and options to customers in an easy-to-understand way.
- Provide accurate quotes and obtain approval before performing work.
- Maintain a professional appearance and represent the company with integrity.
Documentation & Reporting
- Complete service tickets, checklists, and job notes accurately.
- Record part usage, labor hours, and equipment details.
- Use company software for scheduling, invoicing, and reporting.
Safety & Compliance
- Adhere to all safety protocols, industry standards, and local/national codes.
- Properly handle refrigerants and maintain EPA compliance.
- Maintain clean and organized tools, service vehicle, and workspace.
Team Collaboration
- Communicate effectively with dispatchers, managers, and other technicians.
- Participate in on-call rotations as required.
- Attend training sessions to stay current with new technologies and products.
Qualifications
Required
- 2+ years of HVAC service experience (or equivalent training).
- EPA 608 Certification.
- Valid driver’s license with a clean driving record.
- Strong troubleshooting and mechanical skills.
- Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).
- Experience with smart thermostats, zone systems, and advanced diagnostics.
- Strong customer service skills and professional communication.
Competencies
- Technical proficiency and mechanical aptitude
- Problem-solving and critical thinking
- Customer-focused mindset
- Time management and punctuality
- Attention to detail and accuracy
- Ability to work independently and as part of a team
Work Environment & Schedule
- Field-based position with travel between customer homes/businesses.
- Full-time role; may include evenings, weekends, or on-call rotations.
- Use of company vehicle, tools, and mobile devices.
Quality HVAC and Electrical Repairs and Installations
Welcome to Royal Oak Heating & Cooling. Since 1951, we’ve been providing reliable HVAC and electrical service in Royal Oak, Oxford, Lake Orion, and the surrounding communities. When residents need a new HVAC system, electrical repair, water heater services, lighting fixtures or replacement parts, we offer comprehensive service for sales, installation, repair, and parts with superior service from experienced and qualified technicians.
Older and poorly operating systems waste energy, fail to maintain a comfortable temperature and drive up energy costs. We solve these problems with sales and professional installation of heating, cooling and electrical systems. Our services include residential and commercial gas furnaces, residential and commercial boilers, water heater installations, and AC system installation, including central air-conditioning, wall-mounted, and ductless mini-splits, plus, electrical panel retrofitting, indoor and outdoor lighting installation, and appliance wiring.