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HVAC Service tech

ROYAL OAK HEATING, COOLING & ELECTRICAL

TROY, MI

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JOB DETAILS
SKILLS
Billing, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Driver's License, Environmental Protection Agency (EPA), Equipment Maintenance/Repair, Health Insurance, Identify Issues, Industry Standards, Lift/Move 50 Pounds, Maintain Compliance, Maintenance - HVAC, Maintenance Services, Mobile Devices, On Call, Organizational Skills, Performance Testing, Problem Solving Skills, Pumps, System Test, Team Player, Time Management, Training/Teaching
LOCATION
TROY, MI
POSTED
16 days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Health insurance
  • Paid time off
  • Training & development

The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the company’s values during every customer interaction.

Key Responsibilities


Service & Repair


  • Diagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.

  • Perform routine maintenance and system tune-ups.

  • Verify system performance through testing, measuring, and adjustments.

  • Follow company-approved diagnostic processes and service procedures.

Customer Communication


  • Clearly explain findings, recommended repairs, and options to customers in an easy-to-understand way.

  • Provide accurate quotes and obtain approval before performing work.

  • Maintain a professional appearance and represent the company with integrity.

Documentation & Reporting


  • Complete service tickets, checklists, and job notes accurately.

  • Record part usage, labor hours, and equipment details.

  • Use company software for scheduling, invoicing, and reporting.

Safety & Compliance


  • Adhere to all safety protocols, industry standards, and local/national codes.

  • Properly handle refrigerants and maintain EPA compliance.

  • Maintain clean and organized tools, service vehicle, and workspace.

Team Collaboration


  • Communicate effectively with dispatchers, managers, and other technicians.

  • Participate in on-call rotations as required.

  • Attend training sessions to stay current with new technologies and products.

Qualifications


Required


  • 2+ years of HVAC service experience (or equivalent training).

  • EPA 608 Certification.

  • Valid driver’s license with a clean driving record.

  • Strong troubleshooting and mechanical skills.

  • Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).

  • Experience with smart thermostats, zone systems, and advanced diagnostics.

  • Strong customer service skills and professional communication.
Competencies


  • Technical proficiency and mechanical aptitude

  • Problem-solving and critical thinking

  • Customer-focused mindset

  • Time management and punctuality

  • Attention to detail and accuracy

  • Ability to work independently and as part of a team

Work Environment & Schedule


  • Field-based position with travel between customer homes/businesses.

  • Full-time role; may include evenings, weekends, or on-call rotations.

  • Use of company vehicle, tools, and mobile devices.



About the Company

R

ROYAL OAK HEATING, COOLING & ELECTRICAL

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