Compensation and Benefits, Corporate Policies, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Driver's License, Hazardous Materials/Substances, Identify Issues, Inventory Management, Licensing, Maintenance - HVAC, Maintenance Services, On Call, Property Maintenance, Regulations, Safety Codes, Team Player, Testing, Time Management, Vehicle Driving
Manchester, New Hampshire
Up to $3,000 Sign on Bonus Eligible
Join Our Team - Find Your Future!
Position Summary:
Installs and repairs residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service. The responsibilities of this position are carried out with particular attention to maintaining customer property, respecting customer confidentiality and working as a trusted advisor. The Service Technician serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
Essential Functions:
- Installs, trouble-shoots and repairs oil and/or propane heating systems in accordance with applicable codes, safety regulations and Dead River Company policies.
- Performs efficiency tests, tune-ups, and contract service inspections.
- Eliminates call-backs and reduces liability by ensuring that all work is performed safely and accurately.
- Promotes image as a trusted advisor through a neat appearance, clean uniform and timely, safe and courteous service.
- Promotes Dead River company products and services. Advises customers on best options for specific needs.
- Maintains a neat and orderly service vehicle. Ensures that all tools and equipment are in safe operating condition.
- Immediately records and reports parts and labor for service calls in accordance with company procedures. Maintains and tracks parts inventories in service vehicle.
- Participates in night and weekend on-call schedule as necessary.
- Reports all accidents, spills, and liability claims.
- Performs propane Gas-check inspections according to applicable codes and company policy without supervision. (Propane technicians)
Competitive Compensation and Industry Leading Benefits- Paid weekly!
- Extensive benefits with competitive premiums for both employees & family
- 401K with company match
- Employee Discounts for your home
- Generous sign-on bonus
- 3 weeks paid time off + 10 paid holidays
- Uniform and boot allowances
- Shortened summer hours
- Veteran's Day paid holiday for active military and veterans
- Tuition reimbursement
- Opportunity for growth & advancement
Experience:
Will have at least one year of relevant oil and/or propane service experience.
Certification, Licensing, and Testing:
- Apprentice, Journeyman or Master designation licensing is necessary in states where required.
- Applicable propane CETP certification is required for propane technicians.
- All technicians must be able to pass a pre-employment physical.
- All technicians must have a valid motor vehicle drivers’ license. Driving record is reviewed at employment, and annually thereafter, and must meet company standards.
The Ideal candidate will have:
- Experience with installation, maintenance, and repairs of residential and commercial oil and/or Propane heating equipment
- Strong customer focus
- The ability to work without close supervision
- HAZMAT endorsement / Propane License a plus
- A focus on safety!
- The ability to work as part of a team
Dead River Company delivers energy and peace of mind to customers throughout Northern New England and New York with over 1,700 employees and a commitment to our core values of integrity, caring, and excellence.