HYBRID Collections Representative - Phoenix

TEKsystems is currently searching for career-driven candidates interested in a Delinquency

Control Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix, AZ area!

Job Description:

• Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early stage collections (1-30 days late), 80-120+ calls per day.
• To control/collect on past due Consumer Loan and Credit Card accounts for early stages of delinquency.
• To provide member financial counseling and mitigate loss.

Location:

Tempe/Phoenix, AZ – HYBRID (MUST be able to commute on an as-needed basis onsite)

Schedule:

Full Time, 40 hours per week. Monday-Friday 10:30am-7:00pm or 9:30am - 6:00pm (MUST be okay with either shift), Saturday 8:00am-4:30pm MUST be able to work minimum of 3-4 Saturday's per month. If working on a Saturday, will have one day off during the week

Skills:

• Collections, Sales Goals, Retail Sales, Administrative Support, Insurance, Banking, Call Center, Customer Service Oriented
• Bachelor or Associated degree with Retail or Sales Experience preferred
• HS Diploma with collections or call center experience

Responsibilities:

• Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered.
• Control delinquency on Consumer/Credit Card loan accounts
• Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members
• Explain and communicate relinquishing options such as settlements and bankruptcy
• Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off
• Perform manager share transfers for amounts up to authorized limits
• Provide required reporting to supervisors and management (including daily in-house activity trends and payment tracking)
• Use on-line tools and contact appropriate parties
• Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and company guidelines

Experience Level

Entry Level

If interested, please apply with updated resume and

complete the application questions. Completing questions and answering them

honestly allows our recruiting team to move quickly and better partner you in

opportunities that align with your goals, skills, and interests

#eastpriority26

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.85 - $20.85/hr.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.