About the job Credit and Collections SupervisorTITLE: Credit & Collections SupervisorTYPE: PermanentLOCATION: Irving, TX (Hybrid)INDUSTRY: Multi-Entity / Shared Services EnvironmentCOMPANY INFOOur client is a national, acquisition-driven organization operating across multiple states with a centralized shared-services model. The business supports a portfolio of operating companies and functions with strong governance, internal controls, and reporting discipline similar to a publicly traded environment.ROLEThe Credit & Collections Supervisor is a key member of the Accounts Receivable leadership team and is responsible for overseeing credit and collections operations across a high-volume, multi-entity environment. This role supervises a team of collections professionals while remaining hands-on with escalations, lien activity, credit approvals, and risk management.The position partners closely with Controllers, Sales, and Operations to protect cash flow, enforce credit policy, and support business continuity during periods of growth, system change, and acquisition integration.EXP / REQUIREMENTSLeadership & OperationsSupervise and develop a team of 5–7 collections specialists and senior specialistsOversee daily collections activity, escalations, and performance against KPIs and SLAsApprove credits, refunds, third-party collection referrals, and write-offs within policy thresholdsMaintain responsibility for bad debt reserves and monthly AR close activitiesServe as company signatory for unconditional lien documentsManage lien-related processes including preliminary notices, waivers, filings, and releasesMaintain current knowledge of lien law, credit protocols, and compliance requirementsEnforce SOPs, internal controls, and audit-ready documentationAnalytics, Systems & GrowthAnalyze aging, trends, and collection effectiveness; deliver actionable reporting to leadershipDrive process improvement and automation initiativesAct as SME for ERP upgrades, reporting enhancements, and UATSupport acquisition integrations and ERP migrationsExperience & Technical Skills7+ years of progressive collections experience5+ years in a supervisory or lead capacityExperience in high-volume, multi-entity, or shared-services environmentsERP experience required (Microsoft Dynamics 365 F&O strongly preferred)Advanced Microsoft Excel skills (Pivot Tables, reporting, analytics)Experience with ticketing or case management systems and automation toolsEducation#J-18808-Ljbffr