Hybrid IT Administrator - Beverly, MA - MSP Experience - $120k

Job Title

IT Administrator

Job Description

The IT Administrator's responsibilities will include but not be limited to:

• Support day-to-day IT operations for the facilities and teams in the Boston area, ensuring availability, reliability, and performance of systems and services.
• Act as the primary IT liaison for offices within the region where there are no dedicated IT staff, and as a backup IT liaison for other sites within the region - coordinating regional needs, priorities, and issue resolution with global IT teams and service providers.
• Facilitate communication and coordination between business stakeholders, global IT, regional vendors, and IT counterparts during interim and transitional periods.
• Support interim IT operating models associated with divestiture activities, including shared systems, transitional services, and evolving ownership or responsibility boundaries.
• Assist with system separation, access changes, infrastructure transitions, and documentation related to divestiture and resource transitions.
• Provide 2nd and 3rd line technical support for end users across the Americas regions, including endpoints, collaboration platforms, identity and access services, network, security, and core business applications.
• Partner with managed service providers delivering service desk, infrastructure, endpoint, and security services to ensure effective escalation, resolution, and service quality.
• Build and maintain strong working relationships with business leaders, site operations, and functional stakeholders.
• Maintain accurate documentation of infrastructure, systems, processes, and regional IT practices, including both interim and target-state operating models.
• Contribute operational insights, risk identification, and improvement recommendations to global IT leadership as part of continuous improvement efforts.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

The IT Administrator will have the following experience:

• Bachelors Degree in Information Systems, Information Technology, Computer Science OR relevant experience
• 3+ years (ideally 5+) IT Administration, infrastructure operations, or end user support experience
• Experience supporting multiple offices and geographically distributed teams across multiple time zones
• Experience working for a Managed Service Provider (MSP) is HIGHLY preferred (either currently or in a previous position)
• Strong foundation in IT infrastructure is a must
• Solid understanding of IT Service Management principles
• Medical Device industry experience (or similar highly regulated industry experience) is preferred
• Excellent communication both written and verbal is a must

What's on Offer

Included in the compensation package:

• Base salary ranging from $90k-$120k
• Annual bonus target (5% of base compensation)
• 15 Days PTO
• Hybrid work schedule (3-4 days on-site in Beverly, MA, long-term 1-2 days on-site)
• Full Benefits (Medical, Dental, PTO, Matching 401k)
• Excellent growth opportunity