Hybrid Remote - Restaurant Manager in Baltimore, MD

Job Title:             Restaurant Manager/ Launch Specialist
Duration:            04 Months Contract
Location:             Baltimore Metro, MD
Client:                  DoorDash (Job ID: 38243)

This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
 
Description
Title-Specialist, Platform Innovation - Launch About the Role DoorDash is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform.
You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
You will report to the Onboarding Lead for your geo within our Platform Operations organization.

You're excited about this opportunity because you will:
Interface directly with merchant restaurants and work tirelessly to improve their experience
Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
Create merchant training materials to encourage staff understanding and adoption
Learn the ins-and-outs of DoorDash software configuration and oversee the implementation of digital ordering and SaaS tools
Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
Be able to achieve immediate results and adapt in an evolving work environment
Look for ways to improve and want to shape the direction of the company
 
We're excited about you because:
Bachelor's degree or equivalent work experience
5+ years of work experience in restaurant/bar management, customer support, or hospitality
Able to complete tasks accurately, effectively and on time with superb attention to detail
Excellent external and internal customer support skills
Experience working successfully cross functionally with other departments
Proactive by nature and most engaged when you are operating at the lowest level of detail
Spanish fluency is a plus
 
Why You'll Love Working at DoorDash
We are leaders
– Leadership is not limited to our management team.
It's something everyone at DoorDash embraces and embodies. We are operators
– We believe the only way to predict the future is to build it.
Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners
– Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team
– The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

Key Role Updates
-Restaurant Management (Highest Priority):
Core background must be entirely in restaurant operations.
Technical side or POS installation experience is not required.
Tech Savviness: Must be intellectually curious and technically adept.
Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.
Travel: High mobility and frequent travel flexibility are essential requirements for this position.
Please note that having a reliable vehicle and a valid driver's license is a mandatory requirement for this role

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