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HYBRID - Service Desk Supervisor

Jobot

New Augusta, IN

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JOB DETAILS
SALARY
$80,000–$100,000 Per Year
SKILLS
Artificial Intelligence (AI), Best Practices, Coaching, Communication Skills, Construction, Continuous Improvement, Customer Support/Service, IT Service Management (ITSM) Software, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interoperability, Leadership, Legal, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Windows Operating System, Onboarding, Operations Management, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Process Management, Root Cause Analysis, ServiceNow, System Integration (SI), Systems Administration/Management, Systems Maintenance, Team Building, Team Player, Technical Support
LOCATION
New Augusta, IN
POSTED
Today
HYBRID - Service Desk Supervisor/$$$/URGENTLY HIRING!!!

This Jobot Job is hosted by: Evan Flynn
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $80,000 - $100,000 per year

A bit about us:

Our client a privately held organization that supports a diverse set of operating companies across essential, industrial-focused markets, with an emphasis on long-term growth and a people-first culture.

Why join us?
  • HYBRID
  • Top Compensation & Bonus
  • Medica/Dental/Vision
  • 401k
  • Generous CTO/Holiday pay


Job Details

Job Details:

We are seeking a dynamic and experienced HYBRID - Service Desk Supervisor to join our team in the construction industry. This is a permanent position that offers an exciting opportunity to work in a hybrid environment, combining both remote and on-site tasks. The successful candidate will play a critical role in ensuring the smooth operation of our IT services, providing exceptional support to our team, and driving continuous improvement in our systems and processes.

Responsibilities:

1. Supervise the operation of our service desk, ensuring efficient and effective resolution of IT issues.
2. Manage escalation processes, ensuring complex issues are quickly addressed and resolved.
3. Conduct technical troubleshooting and root cause analysis to identify and rectify persistent problems.
4. Oversee the management and maintenance of key systems including Active Directory, Exchange, ServiceNow, and RingCentral.
5. Coordinate IT onboarding for new employees, ensuring they have the necessary tools and access rights to perform their roles.
6. Lead the implementation of AI solutions, driving innovation and efficiency in our IT operations.
7. Provide coaching and mentoring to service desk staff, fostering a culture of continuous learning and improvement.
8. Manage system integration projects, ensuring seamless interoperability of our IT systems.
9. Maintain accountability for the performance of the service desk, setting and monitoring key performance indicators.
10. Apply ITIL principles in the management of our IT services, ensuring alignment with best practice standards.

Qualifications:

1. A minimum of 5 years of experience in an IT service desk or similar role, preferably in the construction industry.
2. Proven experience with escalation management, technical troubleshooting, and root cause analysis.
3. Strong knowledge of key systems including Active Directory, Exchange, ServiceNow, and RingCentral.
4. Experience with IT onboarding and AI implementation.
5. Demonstrated ability to provide coaching and mentoring.
6. Experience with system integration and Windows 10.
7. Strong accountability and a track record of delivering results.
8. Knowledge of ITIL principles and their application in an IT service management context.
9. Excellent communication and leadership skills.
10. A problem-solving mindset, with the ability to think strategically and handle complex issues.
11. Relevant IT qualifications will be highly regarded.

This is a fantastic opportunity to take the next step in your career, working in a supportive team environment where you can make a real difference. If you have the skills and experience we're looking for, we'd love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com

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