Hyundai Service BDC
CardinaleWay Hyundai Corona is seeking a motivated and customer-focused Service BDC Representative to join our team. This role is responsible for handling inbound and outbound customer communications, scheduling service appointments, following up on missed opportunities, and supporting the service department in driving customer retention and revenue growth.
The ideal candidate is organized, professional, results-driven, and comfortable working in a fast-paced, performance-based environment.
Key Responsibilities
Answer inbound service calls, emails, texts, and online inquiries promptly and professionally
Schedule service appointments accurately and efficiently
Conduct outbound calls for appointment confirmations, follow-ups, recalls, declined services, and maintenance reminders
Re-engage lost or inactive service customers
Maintain detailed and accurate customer records in CRM and DMS systems
Meet or exceed daily, weekly, and monthly performance metrics (appointments set, show rate, etc.)
Coordinate with service advisors and management to ensure seamless customer experience
Handle customer concerns and escalate when necessary
Follow dealership call scripts, processes, and compliance guidelines
Qualifications
Previous BDC, call center, or automotive service experience preferred
Strong phone communication skills with a positive, professional tone
Excellent organizational and multitasking abilities
Basic computer skills and experience with CRM systems
Ability to work flexible hours, including some evenings and Saturdays if required
High school diploma or equivalent required
Compensation & Benefits
Competitive base pay + possible performance bonuses
Paid training
Health, dental, and vision insurance
Paid time off
401(k)
Employee discounts
What We Offer
Supportive team environment
Growth and advancement opportunities
Performance-driven culture
Established customer base
How to Apply
If you're passionate about delivering exceptional customer service and want to grow your career in the automotive industry, Apply Today!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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CardinaleWay Hyundai - Corona
Department
Service
Employment Type
Full Time
Pay Details
$20-$24 / Hour
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