I-BEST Case Manager/Advisor

Integrated Basic Education & Skills Training (I-BEST)

SALARY: $57,588.81 - $63,247.09

LOCATION: Lynnwood, WA

DESCRIPTION: 

The I-BEST Case Manager serves a growing population of primarily non-native English speakers who are eligible for or enrolled in our I-BEST and Basic Skills/College PREP programs and transitioning to a variety of college and career programs.  This is an overtime-eligible exempt position in the School of Academic Foundations Division and reports to the Director of Basic Skills Students Services. 

The I-BEST  case manager, working in conjunction with the I-BEST team,  is responsible for recruiting, enrolling, and providing ongoing wrap-around support for students enrolled in our I-BEST  (Integrated Basic Education and Skills Training) program. This position advises students in selecting coursework, creating educational and career plans, applying for financial assistance, and developing college success skills. Case Managers are responsible for tracking and managing student progress from intake to completion, providing one-on-one support to students with the goal of reducing barriers to college access, retention, and completion, and fostering students’ academic success and well-being.  This work requires dedication, flexibility, teamwork, and a passion for serving immigrant, refugee, first-generation, and English language learner students. The people best suited for this position demonstrate a strong equity mindset, and skills in advocacy, networking, resourcefulness, and collaboration. They will also possess the skills to work effectively as part of a dynamic team of case managers, administrators, and instructors, serving students while creating a welcoming atmosphere of acceptance, respect, encouragement, and support for students. 

The School of Academic Foundations serves students from a wide variety of cultural backgrounds and is committed to successful outcomes for all.

For information on applying, please see Application Procedures and Required Documents, below. Applications received by May 17th, 2026, at 11:59 PM PST will be considered. Any applications submitted after this time may not be reviewed.  Position is opened until filled

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Enrollment Management/Registration

• Develop and lead I-BEST  information and advising sessions, and assist with the design of promotional materials for I-BEST classes and programs.
• Schedule quarterly class visits with I-BEST and School of Academic Foundations classes, for recruitment and student registration and funding reminders.
• Assist students in navigating quarterly registration and other key Enrollment Services processes.
• Assist students in developing comprehensive educational/academic plans and clarifying personal, educational, and career goals
• Use the college’s Student Management System to update enrollment information, class rosters, student group coding, and contact information for IBEST and College Prep students.
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Case Management/Student Retention

• Case manage prospective and current I-BEST participants regarding academic and vocational program goals, admission procedures, degree or certificate requirements, funding options, and graduation requirements.
• Coordinate with the team and faculty to monitor student progress in I-BEST classes, reach out to those at risk or facing academic challenges, and initiate appropriate support and interventions. 
• Provide daily, consistent and accessible support to students as they move through their program.
• Track student contact data and maintain student files for the purpose of case management as well as quarterly and annual grant reporting.
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Funding Navigation

• Screen for eligibility, and assist students in understanding and applying for various types of financial aid. (This includes: FAFSA, WASFA, Workforce Funding Programs, employer subsidies, scholarships, emergency funds, and more.)
• Assist with Financial Aid Application workshops and timely reminders for important deadlines. 
• Guide students with updating residency status and programs of study through Enrollment Services and Financial Aid to qualify for funding and enrollment.
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Program Outreach/Partnerships

• Provide information to students, employees, and the community regarding I-BEST pathways and eligibility, and share information about ELA, and College and Career Prep classes as relevant.
• Strengthen and maintain relationships with internal and external campus partners to facilitate program coordination, information exchange, and the expansion of partnerships.
• Coordinate quarterly classroom presentations with faculty, and attend special community events to reach new and prospective students to provide information about I-BEST pathways and how to transition to a college degree and certificate programs.
• Refer students to appropriate resources within the college and greater community

Perform assigned duties in a manner consistent with the standards, mission, values, and goals of Edmonds College. 

REQUIRED QUALIFICATIONS:

• Bachelors degree OR equivalent combination of relevant and educational work experience. 
• At least one year of professional experience providing student support services, educational planning, student advising, and/or case management services to adult learners from historically marginalized populations, particularly non-native speakers of English, immigrant populations, low income, and/or first-generation students
• Demonstrated ability to maintain a high level of accuracy and completeness while managing multiple tasks, projects and deadlines
• Proven ability to foster student accountability by establishing clear expectations, providing timely feedback, and communicating consequences and next steps effectively
• Proven capacity to efficiently synthesize information from multiple sources, retain critical details and apply new knowledge to practical situations.
• Computer proficiency, specifically with Microsoft Office and Google Applications.  
• Cultivate and maintain professional and collaborative working relationships in  a team-oriented environment

DESIRED QUALIFICATIONS:

• Multilingual/Bilingual, preferably in a regionally top spoken language in addition to English (Spanish, Ukrainian, Russian, Arabic, Pashto)
• Demonstrated commitment to equity and anti-racist advising, and program practices
• Bachelors degree in Student Services, Social Work, Adult Education, Human Services, or related field
• Strong work history connecting students/clients to community resources.
• Demonstrated ability to market programs, recruit participants, and network with a wide range of campus and community stakeholders.  

PHYSICAL WORK ENVIRONMENT:

Work is typically performed in an office setting, and onsite/in-person. Work is generally stationary, sitting down with students or in front of the computer for most of the day.  Other physical activity includes walking to the lobby to greet students and standing for extended periods of time during orientations, workshops, or class presentations.  Occasional travel within the state may be required for advising-related conferences and meetings.

COMPENSATION:   

Salary is $57,588.81 - $63,247.09 and is based on the Edmonds College administrative/exempt salary schedule, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options, and more. The vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, and 24 vacation leave days per year.

CONDITIONS OF EMPLOYMENT:

• You must document your citizenship or employment authorization within three days of hire.
• Criminal background check.  Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• All new positions are contingent upon funding.
• At this time, Edmonds College does not sponsor H1-B Visas.
• Complete, sign, and submit Declaration Regarding Sexual Misconduct

APPLICATION PROCEDURES AND REQUIRED DOCUMENTS:

All applicants must apply online.  No paper submissions or emailed materials will be accepted.  Your online application must include the following documents in order to be complete:

• Responses to supplemental questions (part of the online application and used in the screening process).  Please provide thorough responses. Yes/No or N/A  answers will not be accepted. Questions are located below. 
• Current resume. 
• Cover letter (optional)
• Names and contact information for three references.
• For veterans’ preference, please scan and attach your DD214, Member-4 Form.

Supplemental Questions:

• Please describe your relevant professional experience providing student support services, educational planning, student advising, and/or case management services to adult learners from historically marginalized populations, particularly non-native speakers of English, immigrant populations, low income, and/or first-generation students

• This role requires strong administrative skills, including the ability to track and interpret complex data and policies such as financial aid and residency status, and academic and state requirements.  Please describe a previous role where you were responsible for managing complex information. What specific data were you tracking/interpreting? How much data were you working with, and what made it complex? 

Important, if this position is posted on an external website other than www.edmonds.edu/hr or Edmonds College Job Opportunities page, please apply using one of those official links. Applications submitted through external websites will not be received in the College’s application system.

ABOUT THE COLLEGE:

Established in 1967, Edmonds College is a public community and technical college serving south Snohomish County. The college is guided by a mission centered on Teaching, Learning, and Community, with a strong commitment to academic excellence, student success, and community engagement.  It serves about 18,000 students annually, including more than 800 international students from more than 55 countries. The college offers nearly 66 associate degrees and 111 professional certificates in 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit www.edmonds.edu. 

EEO/AFFIRMATIVE ACTION STATEMENT:

The college provides equal opportunity in education and in employment per state and federal law. The college prohibits discrimination against any person due to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. For questions about our nondiscrimination policy or gender equality and athletic teams, contact Kathy Smith (Title IX and Section 504 Coordinator/Investigator); Clearview Building, Room 122B; kathy.smith@edmonds.edu, 425.640.1814.

JEANNE CLERY STATEMENT:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds College’s commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds College’s Annual Security and Fire Safety Report is available online at https://www.edmonds.edu/student-services/campus-safety-and-emergency-preparedness/clery-act/default.html.