I&R Technician

Position Summary

Pacific Tech Communications Inc. (PTC) is actively seeking experienced Installation & Repair (I&R) Technicians to support high-volume residential and commercial service projects within a major telecommunications program.

This role is responsible for installing, troubleshooting, and maintaining fiber and coaxial services, ensuring quality customer experience and adherence to production and safety standards.

Key Responsibilities

• Perform installation, maintenance, and repair of fiber optic and/or coaxial cable services
• Install and configure internet, video, and voice services at customer locations
• Troubleshoot signal issues, connectivity problems, and service interruptions
• Read and interpret work orders, network diagrams, and test results
• Ensure proper installation of drops, modems, ONTs, and related equipment
• Maintain compliance with company standards, client specifications, and safety regulations
• Complete all required documentation, photos, and closeout reports accurately and timely
• Provide professional customer interaction and represent PTC in the field

Required Qualifications

• 1–3+ years of experience in telecom installation & repair (fiber and/or coax)
• Experience with residential or commercial service installs (FTTH, HFC, or similar)
• Ability to use test equipment (signal meters, OTDR, etc.)
• Understanding of drop installation, inside wiring, and premise equipment setup
• Valid driver's license with clean driving record
• Ability to pass background check and drug screening

Preferred Qualifications

• Experience working on large-scale MSO or ISP programs
• Knowledge of XGS-PON, GPON, or DOCSIS networks
• Certifications (SCTE, Fiber Optic, OSHA 10/30)
• Previous experience meeting production metrics and service SLAs

Compensation & Details

• Competitive pay (DOE)
• Production incentives may be available
• Travel opportunities depending on project needs
• Company vehicle / tools may be provided (based on role type)

Why Join PTC

At Pacific Tech Communications, we specialize in turnkey OSP/ISP construction, fiber deployment, and workforce solutions nationwide. We are building a team of professionals focused on quality, safety, and long-term growth.