I.T. Service Desk Engineer

Company: Lutz Tech

Type: Full-Time

Location: Omaha + Lincoln + Grand Island, NE + Hybrid + Remote

ABOUT LUTZ

Lutz is a business solutions firm, partnering with customers to provide expert advisory and compliance services in Accounting, Financial, Tech, M&A, and Talent. We don't just offer services; we deliver peace of mind by aligning our work with what matters most to our clients and team members, embodying our promise to Mind What Matters.

At Lutz, our people are our greatest asset. That's why we've built a supportive, inspiring work environment centered around our core values: INTEGRITY, HUMANITY, BRAINPOWER, and CONFIDENCE. We foster an atmosphere where professional development is encouraged, your ideas are valued, and work-life balance is more than just a buzzword.

TECH

At Lutz Tech, we're more than a technology provider-we're innovators, problem-solvers, and trusted advisors committed to driving success for our clients. Our diverse range of services includes outsourced IT, data analytics, and technology consulting, all tailored to solve complex challenges and deliver meaningful results. Whether it's leveraging data to uncover new opportunities, optimizing business tools like Microsoft Teams, or protecting organizations from cyber threats, we empower businesses to thrive in a fast-paced digital world. We combine cutting-edge expertise with a collaborative, people-first approach (plus some serious gaming skills).

We like it here, and we think you will, too.

MAKE AN IMPACT

As an I.T. Service Desk Engineer, youll have the opportunity to:

• Strengthen your troubleshooting and problem-solving skills in a dynamic environment
• Work with both current & cutting-edge technologies, expanding your technical expertise
• Receive personalized mentorship from seasoned systems engineers
• Contribute to the deployment of both small- & large-scale infrastructure projects
• Provide on-site support to the Lutz service teams, ensuring seamless operations
• Take responsibility for building, repairing, and installing PC and Mac workstations for Lutz clients
• Enjoy a workday filled with diverse challenges and continuous learning opportunities
• Enjoy a hybrid work schedule

QUALIFICATIONS

• 3+ years for an Engineer
• Strong customer service & problem-solving skills while conversing with clients over the phone and email
• Ability to provide in-person technical support and service work as needed, ensuring seamless on-site troubleshooting and system maintenance
• Ability to collaborate with cross-functional teams
• Experience with ticket tracking, time entry, and network documentation
• Diagnose & resolve technical issues following documented SOPs
• Creative problem solver with self-management skills
• Thrive in a fast-paced, dynamic environment
• Experience with:

o Networking equipment (e.g., Firewalls, Access Points)

o Microsoft Active Directory, Exchange, Microsoft 365

o Windows Server 2016-2025, Office 2013+, Windows 10+

o Citrix, VDI, Remote Desktop Services

o Android/iPhone support, vendor management

o Domain registrar/certificate management

o Physical, virtual, and cloud infrastructure

BENEFITS

Investments & Incentives

Competitive Base Salary | Matching 401k Program | Profit-Sharing |New Client Referral Incentives | Professional Certification Exam Incentives

Lifestyle Balance

Paid Holidays | Paid Time Off (PTO) | Flexible Schedule |Employee Appreciation Events | Social Events | Family Outings

Professional Development

Formal Mentor Program | Continuing Education | Leadership Development Program | Professional Memberships | Semi-annual Performance Evaluations | Advancement Opportunities | Certification/Professional License Support

Health & Wellness

Comprehensive Medical, Vision, & Dental Insurance | Healthcare and Dependent Care Flex Spending Accounts | Health Savings Account | Short-term and Long-term Disability Insurance | Life Insurance | Company Wellness Events | Employee Assistance Program

Office Perks

"Dress for Your Day" Attire | Firm-sponsored Meals | Breakfast on Fridays | Bottomless Soda and Snacks

#INDHR