I.T. Services Technician/Intern

Overview: The I.T. Services Intern serves the District but is stationed at Mukwonago High School. This employee will maintain an office in each building and is expected to provide hardware/software support to staff and students in accordance with the below responsibilities and expectations of all district, board, and departmental policies. This full-time position will protect the integrity of all critical operations while providing excellent customer service to all its users.

Expectations:

• Comply with all district, departmental and safety guidelines and expectations.
• Comply with board policies as defined on the district website.
• Comply and uphold exceedingly high levels of confidentiality and customer service.
• Must possess a valid driver's license as a requirement of this position.
• Ability to physically lift and carry 40+ pounds.
• Must obtain Dell certification at employer's direction within 1 month of hire.
• Ability to communicate technical information in non-technical language.
• Ability to work effectively with staff, students, vendors and community members.
• Obtain and maintain required certifications.
• Neat and professional in appearance and behavior.

Job Functions:

• As an agent of our help desk ticketing system, your ticket queue will drive your workload.
• Device repair for student Chromebooks in the classroom and in take-home environments.
• Assist staff and students remotely and from within the classroom/office.
• Identify, diagnose, and resolve all end-user device issues.
• Troubleshoot software, hardware and connectivity problems on mobile devices and PC's.
• Support clients in a blended iOS, Chrome, Windows, & Google Apps for Education environment.
• Support clients using a variety of mobile devices running on a WiFi network.
• Support network printers to include laser, multi-function copiers and 3D printers.
• Support clients in a virtual learning environment and be able to assist with troubleshooting audio/video and streaming connectivity issues.
• Assist with Audio Visual related duties which may include but are not limited to supporting LCD projectors, SMARTBoards, SMART Accessories, TV's, casting devices and related equipment.
• Maintain accurate inventory, documentation, and helpdesk work orders.
• Support and assist other IT staff as needed.
• Other duties as assigned.