Infrastructure Technical Specialist (ITS)The Iowa Department of Management (DOM) is seeking a skilled Infrastructure Technical Specialist (ITS) with expertise with AWS, AWS VDI and FileCloud.This role serves as the primary administrator for the DIAL AWS GovCloud environment, overseeing essential platforms such as AMANDA, FileCloud, and the DIAL Virtual Desktop Infrastructure (VDI). In addition to managing these cloud-based systems, the position is responsible for FileCloud administration, delivering comprehensive technical support to all FileCloud users. By maintaining these critical environments, they help ensure reliable operations and seamless user experiences across the organization.The Iowa Department of Management (DOM) is seeking a skilled Infrastructure Technical Specialist (ITS) with expertise with AWS, AWS VDI and FileCloud. This role is responsible for cloud infrastructure management, monitoring, security and compliance, collaboration and support, and deployment.Required Skill SetManage AWS infrastructure supporting business applications.Manage AWS infrastructure for VDI.FileCloud administrator handling staff onboarding, troubleshooting issues, and providing technical support to users.Knowledge of advanced system security methods and techniques.Complete assigned tasks, provide clear status updates, adhere to quality standards, and work collaboratively.Handle on-call nightly and weekend patching, upgrades, and troubleshooting.Excellent verbal and written communication skills are essential for effectively collaborating with multiple teams.Work independently with little supervision or guidance.Exhibit initiative by proactively learning new systems, processes, and aspects of business functionality independently.RequirementsBroad experience with cloud adoption, including application readiness assessment, prototyping of new environments, server builds, data migration.Experience as an enterprise systems administrator in a client or server environment, including deployment automation tools.Experience in a customer-facing capacity, support, or consulting roleExperience with cloud service provider offerings like Microsoft Azure or Amazon Web Services (AWS) or Google Cloud Platform (GCP)Experience with design and implementation of distributed systems architecture on private or public cloud infrastructureExperience with troubleshooting very complex distributed environments pertaining to connectivity & app performance and monitoring tools & offeringExperience working with cloud platformsExtensive knowledge of systems including Hardware, software, networking, and storageHigh-level strategic planning & advice to an entity that will allow for the successful adoption or migration of Cloud-based technologies or servicesPerformance tuning of cloud environments.Robust proficiency in Windows, Linux & CLI with 1-2 years of experience in VM infrastructureStrong written and oral communication skillsTechnical knowledge of infrastructure components such as Network, Storage, Linux/Windows, Application knowledge of Java,.Net, and IT security