IAA Production Support & Infrastructure Specialist

Request ID: 107620-1
Title: IAA Production Support & Infrastructure Specialist
Location: Chicago, IL
Duration: 6 months
Pay Range: $40 - $45/Hour on W2/C2C (All inclusive)


JOB DESCRIPTION:
Role Descriptions: Platform Operations Infrastructure Support oAdminister and support AWS environments across Dev| UAT| and Production| including EC2| VPCs| Bastion hosts| S3| Lambda| CloudWatch| GitLab runners| and AWS Certificate Manager. oMaintain Red Hat Enterprise Linux and Windows server components| including patching| package management| server reboots| vulnerability remediation| and environment readiness activities.
oSupport infrastructure planning for global expansion| including Snowflake integration| multi-region AWS deployments| and operational readiness for new platform capabilities. Application Support| Monitoring Incident Management
oProvide production support for the IAA web reporting interface and related backend components| including SAP S4HANA| PostgreSQL| S3 storage| ETL pipelines| StepStream| and Bloomberg integrations.
oMonitor application and infrastructure health using AWS CloudWatch| system email alerts| ServiceNow notifications| GitLab Service Desk| and Azure DevOps boards.
oTriage incidents| coordinate resolution across development| infrastructure| accounting| and service desk teams| and support the transition of support processes into ServiceNow. Access Management| Security Compliance oManage onboarding and access provisioning for internal and external users| including user detail collection| client ID assignment| Okta enrollment| MFA setup| and coordination with InfoSec and Service Desk teams.
oRespond to vulnerability alerts| assess impacted components| apply patches or remediation steps| and document actions in accordance with support and compliance processes.
oSupport certificate lifecycle management| including renewals| imports| and automation opportunities using AWS Certificate Manager and Venafi. Process Improvement| Documentation Collaboration
oCreate and maintain operational documentation| runbooks| support procedures| and knowledge-sharing materials for recurring support activities.
oIdentify opportunities to improve support processes| automate manual steps| reduce operational risk| and improve consistency across environments.
oCollaborate with accounting| development| infrastructure| InfoSec| and service desk partners to ensure stable platform operations and compliant support practices.

Essential Skills:
Role Overview The IAA Production Support Infrastructure Specialist will help ensure the stability| security| and operational readiness of the IAA platform across cloud infrastructure| application support| access management| and production operations. This role will partner closely with development| infrastructure| InfoSec| accounting| and service desk teams to troubleshoot issues| support AWS and server environments| manage operational workflows| and improve support processes for a business-critical investment accounting and reporting platform.

Experience Required: 6-8

Company Benefits & Culture
• Opportunity to work with a dynamic team in a fast-paced environment
• Exposure to cutting-edge technologies and methodologies
• Supportive and collaborative work culture

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks