IAA Production Support & Infrastructure Specialist

Role Descriptions: Platform Operations Infrastructure Support oAdminister and support AWS environments across Dev| UAT| and Production| including EC2| VPCs| Bastion hosts| S3| Lambda| CloudWatch| GitLab runners| and AWS Certificate Manager. oMaintain Red Hat Enterprise Linux and Windows server components| including patching| package management| server reboots| vulnerability remediation| and environment readiness activities. oSupport infrastructure planning for global expansion| including Snowflake integration| multi-region AWS deployments| and operational readiness for new platform capabilities. Application Support| Monitoring Incident Management oProvide production support for the IAA web reporting interface and related backend components| including SAP S4HANA| PostgreSQL| S3 storage| ETL pipelines| StepStream| and Bloomberg integrations. oMonitor application and infrastructure health using AWS CloudWatch| system email alerts| ServiceNow notifications| GitLab Service Desk| and Azure DevOps boards. oTriage incidents| coordinate resolution across development| infrastructure| accounting| and service desk teams| and support the transition of support processes into ServiceNow. Access Management| Security Compliance oManage onboarding and access provisioning for internal and external users| including user detail collection| client ID assignment| Okta enrollment| MFA setup| and coordination with InfoSec and Service Desk teams. oRespond to vulnerability alerts| assess impacted components| apply patches or remediation steps| and document actions in accordance with support and compliance processes. oSupport certificate lifecycle management| including renewals| imports| and automation opportunities using AWS Certificate Manager and Venafi. Process Improvement| Documentation Collaboration oCreate and maintain operational documentation| runbooks| support procedures| and knowledge-sharing materials for recurring support activities. oIdentify opportunities to improve support processes| automate manual steps| reduce operational risk| and improve consistency across environments. oCollaborate with accounting| development| infrastructure| InfoSec| and service desk partners to ensure stable platform operations and compliant support practices.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.