IAD Lead Lobby Agent

Overview

We are looking for a reliable and experienced Lead Air Terminal Attendant, also known as the Lead Lobby Agent, responsible for the direct oversight of an assigned work team/ area on a designated account and/or on designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met
Pay: $21.73/hr. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 
Location: Dulles International Airport 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1 

Responsibilities

• Achieve operational performance and functional service activities.
• Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
• Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
• Ensure all call-off are covered.
• Accommodate increase / decreased client staffing requests.
• Manage the No-Fault Attendance Policy.
• Represent ABM Aviation by participating in client/TSA/MWAA briefings and communicating with Client representatives on a frequent basis regarding operations.
• Manage daily schedules, including employee lunches and breaks.
• Maintain daily shift report for area supervisors and operations managers. 
• Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
• Move stanchions for optimal line queue management system.
• Ensure proper carry-one compliance is being met. 
  • 1+1 carry-on policy.  
• Effectively coach, counsel and discipline employees.
• Responsible for the movement of personnel between checkpoints.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

Other:

Physical Demands: 

(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The individual may be required to stand and walk, most of the work shift.
• Individual may be required to lift, carry, push and/or pull 50 pounds or more for most of the work shift.

Work Environment:

(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work environment has a moderate to heavy noise level.

Qualifications

Required:

• Must be 18 years of age or older 
• No high school diploma, GED or college degree required.

Preferred:

• One (1) year of Lead customer service or similar work experience preferred 
• Ability to communicate effectively in the English language. 
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks. 
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public. 
• Must also possess and utilize effective listening skills.