IAM Architect

Location: Indianapolis, IN (Onsite)

Experience: 10+ Years

Job Description

We are seeking an experienced IAM Architect with over 10 years of experience to support and manage enterprise privacy and identity-related services. The ideal candidate will be responsible for maintaining and supporting first-party (1P) privacy solutions, resolving operational issues, and ensuring smooth functioning of privacy platforms.

Key Responsibilities

• Serve as the primary point of contact and Tier 1 support for all first-party (1P) privacy services.
• Manage and support DataGrid, DSR Services, DataScan, DataMap, and Insights Reporting.
• Oversee the maintenance and operation of the IcM Data Agent for manual DSR requests.
• Manage and resolve incidents (IcMs) assigned to the Data Agent Support team.
• Respond to privacy-related queries through Email, Stack Overflow, and IcM.
• Create and update Technical Support Guides (TSGs) and operational documentation.
• Review and correct documentation issues reported by customers.
• Monitor team performance using metrics and prepare monthly improvement reports.
• Support privacy partners by providing guidance and promoting awareness of privacy services.
• Collaborate with cross-functional teams to improve privacy operations and service delivery.

Required Skills

• 10+ years of experience in IAM or Privacy Architecture.
• Strong expertise in DataGrid.
• Experience with DSR Services.
• Hands-on experience with DataScan.
• Knowledge of DataMap.
• Experience with Insights Reporting.
• Strong incident management and troubleshooting skills.
• Excellent documentation and communication skills.
• Experience supporting enterprise privacy and identity management platforms.

Top Skills

• DataGrid
• DSR Services
• DataScan
• DataMap
• Insights Reporting

Minimum Experience Required

• 10+ years of relevant IAM Architect or Privacy Architecture experience.