Change Management, Communication Skills, Customer Relations, Identify Issues, Internet Security, Presentation/Verbal Skills, Production Support, Production Systems, Software Patches, Systems Administration/Management, Team Player, Testing, Theater Production, Writing Skills
Must Have Technical/Functional Skills
Knowledge of Ping Federation
Roles & Responsibilities
IAM Maintenance & Support Activities:
- Apply patches to Ping infrastructure to meet business needs. Install and configure web agents as needed.
- Build and grow strong collaborative relationships with key stakeholders to effectively get their application on boarded into Ping.
- Document all design, development, and upgrade efforts in testing, staging and production environments.
- Work on prod implementation like schema extension, environmental changes for change management.
- Provide L3 Production support on entire Ping System, including user life cycle management of User creation, modification, and termination.
- Setting up SAML applications in Ping
- Work on requirements gathering from application owners, Data analysis for integration and enrichment.
- Perform the configuration, administration, and management of Ping systems.
- Interact with customers daily and POC for escalated tickets.
- Work on troubleshooting urgent priority tickets with minimum response time.
Generic Managerial Skills, If any
The candidate will be required to collaborate with the client and may need to interact with senior developers, team leads, and managers on the client side. Therefore, they must demonstrate a high level of professionalism and possess strong written and verbal communication skills along with strong technical skills.