IAM Engineering Operations Manager

Description: Job title IAM Engineering Operations Manager
Work location Charlotte, NC
Is it Hybrid, onsite or remote position- Hybrid


Minimum years of experience needed in the required skills- 15
Minimum over all work experience required 15

Domain Telecom

Any certification required Added Advantage

Complete job description
15 yrs experience in Engineering Operations, Application maintenance and Support
Java, J2EE projects hands on Support experience
Experience in Monitoring tools (Eg. Dynatrace), Incident management, Change management
Manage Day to Day ops activities for the CSO suite of apps System upgrades, DB patching, Cert renewal, Triaging of Incidents and bring to closure.
Own uptime, SLAs, and operational KPIs
Lead incident management and executive communication
Drive automation and AI implementation strategy
Manage budgets, vendor relationships, and staffing
Partner with Security, Engineering, and Architecture teams
Ensure compliance with SOX, PCI, ISO, and internal audits
Build training plans for the team
IAM/ILM domain knowledge is plus
Manage stakeholders at the level AVPs for program execution and growth opportunities
Multi-Stack IAM Application Support - Own operations across heterogeneous platforms including
Windows Stack: IIS, ASP.NET (C#/VB.NET), PowerShell, Batch scripting,

Linux Stack: Perl, Shell scripting, Apache, ToClientat,

Middleware: IBM WAS, Apache, ToClientat,

Databases: Oracle, SQL Server, DB2 (SQL/PL-SQL),

IAM Platforms: IBM TIM, ISVG, ISVA, LDAP services.

Drive resolution of cross-stack dependencies and integration issues

IAM Platform Operations & Security
Oversee IAM application operations involving Authentication / Authorization services and LDAP integrations and user lifecycle flows

Manage IAM platform components (ISAM/ISVA, LDAP directories)

Ensure adherence to Security policies, Access governance standards, Audit/compliance requirements


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