Communication Skills, CompTIA Security+, Computer Science, Consulting, Documentation, Identify Issues, Identity Data Management, Information Technology & Information Systems, Internet Security, Mentoring, Microsoft Active Directory, Microsoft Windows Azure, Scripting (Scripting Languages), Single Sign-On (SSO), Standard Operating Procedures (SOP), Technical Support
Wilmington, Delaware(remote)
We're hiring an IAM Support Engineer to join our Identity and Access Management team. This role is open to freshers as well as professionals with 1–3 years of experience looking to build a career in cybersecurity and identity management.
Responsibilities:
- Provide L1/L2 support for IAM tools (Okta, SailPoint, CyberArk, Azure AD, or similar)
- Handle user provisioning/deprovisioning, access requests, and password resets
- Troubleshoot login, SSO, and MFA issues
- Assist with access reviews and audit documentation
- Escalate complex issues to L3/engineering teams
- Maintain accurate tickets and SOPs
Requirements:
- Bachelor's degree in IT, Computer Science, or related field
- Freshers: strong fundamentals in networking, Active Directory, or basic scripting
- Experienced (1–3 yrs): hands-on exposure to any IAM/PAM tool (Okta, SailPoint, CyberArk, Ping, ForgeRock, etc.)
- Good communication skills — this role involves working with US clients/shifts
- Willingness to work in rotational/night shifts (if supporting US hours)
Nice to Have
- Certifications: Security+, Okta Certified Professional, or similar
- Basic understanding of Zero Trust, SSO, MFA, RBAC concepts
What We Offer:
- Structured training/mentorship in IAM tools
- Clear growth path into IAM engineering/consulting roles
- Exposure to enterprise-grade identity security projects