Artificial Intelligence (AI), Change Management, Cloud Computing, Computer Science, Corrective Action, Cron Job Scheduling, Cross-Functional, DNS (Domain Name System), Data Management, Database Administration, Database Backup, File Systems, IBM Maximo Asset Management, IBM Product Family, IBM WebSphere Application Server, Java, Microsoft Active Directory, Microsoft Windows 2003, Middleware, NTFS, Operating Systems, Operations, Performance Analysis, Performance Metrics, Production Support, Production Systems, Project Management Software, Reporting Skills, Requirements Management, Resolve Customer Issues, SQL (Structured Query Language), Scripting (Scripting Languages), Software Administration, Software Debugging, Software Design, Software Development, Software as a Service (SaaS), Standards Development, Systems Administration/Management, Systems Maintenance, Team Player, Technical Leadership, Testing, Windows Server 2008 R2