IBX Logistics Technician

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary:

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

• Supports the team with controls stock inventory and oversees the accuracy of documentation.
• Works with internal/external customers and other departments to ensure deliveries are made in a timely manner.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Documentation & System Updates

• Ensures accuracy of supporting documentation
• Uses system tools to maintain accurate records, and escalates when queries arise.
• Enters all goods received in the stock inventory system, updates the database, and correlates the items received to ensure order requirements are fulfilled.
• Supports the team by mentoring junior team members with moderately difficult orders where judgement and recommendations may be required.

Shipping & Receiving

• Receives goods delivered to the IBX either directly or following acceptance by security, within a moderate scope.
• Assists in daily warehouse duties, satisfying internal customers' requirements, and ensuring accuracy of shipments.
• Ensures items are dispatched and coordinates speedy and efficient delivery of goods to the required destination; obtains sign-off for receipt.
• Uses Shipment spotlight and shipment dashboard for customers inbound/outbound shipments.

Problem Solving

• Contacts suppliers Original Equipment Manufacturer (OEM) and internal customers on stock and projected delivery times for special orders.

Inventory Management

• Allocations of stock inventory to internal customers, scheduling materials to be moved to and from IBX's; coordinates inventory transfers with related departments. May include applying proper safety procedures related to hazardous materials.
• Maintains minimum/maximum stock for projects and operations teams.
• Assists with monthly physical counts, reconciling variances, inputting data into the Warehouse Management System (WMS) software using Equinix database.
• Picks and correlates items ordered and stores them in the relevant IBX bins for the customers for standard orders.
• Inform recipients of any shortfall's in quantities and backorder times.

Hazardous Materials

• Handles hazardous materials independently.
• Ensures proper storage of hazardous materials.
• Follows and complies with hazardous materials through moderate protocols, as described by regional regulatory bodies.

Equipment

• Organizes stored and/or abandoned equipment and maintains inventory of equipment.
• Uses the aging shipment business processes/tools for shipments over 5 days 14 days, 30 days and 90 days.
• Liaises with the Customer Service Associate (CSA) team on these issues and implements solutions.
• Tracks "in use" and or "highly available" software licenses.
• Uses software lifecycle for software license management.
• Uses historical data and systems to renew or solve moderate renewal issues for software licensing.

IBX Support

• Assists with delivering and removal of customers equipment from cages.
• When requested by a Smart Hand (SH) request, assists with packing customers equipment with packing material so that it can be shipped from the IBX.

Typical Degree & Years of Experience

• high school diploma and 2-4 years of equivalent work experience.
• Regional hazardous materials certification preferred.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.