Job Description
Our client, a Consumer Products And Software Services company, is looking for a IC5 - SMB Operations Program Manager for their Cupertino, CA/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Collaborate with Product, Engineering, Logistics, Supply, Fraud, and Product Marketing teams to streamline and optimize cross-functional processes, ensuring maximum efficiency and effectiveness.
- Synthesize research, market data, and cross-functional initiatives into an executive ready SMB strategy-diagnosing current performance vs. gaps, where Client has differentiated competitive advantage, and what to prioritize, with specific investment requirements and ROI projections
- Drive Client strategy and roadmap influence: Analyze CRM usage and sales team needs to recommend feature priorities to Product and Engineering teams. Lead strategic business cases (e.g., evaluating migration to Salesforce) and drive adoption initiatives to improve system usage and sales outcomes.
- Execute improvement projects: Lead cross-functional initiatives such as SMB trade in programs, new NPS survey launches with Customer Insights, or other operational enhancements that require stakeholder coordination and change management.
- Communicate program launches to field teams: Write clear, concise communications to business sales teams explaining new processes, system updates, and operational changes-ensuring smooth adoption across all regions.
Requirements:
- 5+ years in program management, strategic operations, or consulting roles with focus on operational execution and process improvement
- Proven success launching complex, multi-quarter programs involving cross functional stakeholders (engineering, product, logistics, sales, finance)
- Experience influencing product or systems roadmaps through data-driven recommendations and business case development
- Strong analytical skills with ability to build performance metrics and reporting to inform decisions and measure program success
- Track record of identifying process inefficiencies and implementing scalable solutions across large, distributed teams
- Excellent written communication skills; able to translate complex processes into clear guidance for field teams and crisp recommendations for leadership
- Experience in sales operations, B2B commercial programs or Retail operations
- Familiarity with CRM systems (Salesforce, custom platforms) and driving user adoption
- BA/BS or equivalent experience; MBA a plus
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Cupertino, CA |
| Industry | Management Consulting Services |
| Salary | $117.32–$122.32 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.