ICE CUSTOMER SERVICE REP

SALARY RANGE $17-$25 PER HOUR (D.O.E.)

JOB SUMMARY

Customer Service Representatives will oversee the front desk area of the Park City Ice Arena, collecting admission fees, program registration, skate rental, cash handling, a variety of cleaning duties, and other ice arena projects as assigned.

TYPICAL JOB DUTIES

Provide excellent customer service in all interactions with both internal and external customers.

Maintain a thorough knowledge of facility programs and information and of the Frontline software as it pertains to the Front Desk.

Perform a variety of patron services, including but not limited to answering questions, registration and fee collection, ensuring waiver forms are signed for all applicable programs and providing First Aid.

Prepares the lobby and party rooms according to the daily facility schedule.

Distributes rental skates and equipment and performs basic rental skate cleaning and repairs.

Identifies, prioritizes and completes cleaning tasks as needed to ensure a clean and safe facility that facilitates an outstanding guest experience. Requires sweeping, vacuuming, mopping, glass cleaning, scrubbing, trash removal and other typical custodial duties.

Communicates pertinent information in a timely manner with appropriate personnel regarding policy, safety, cleaning and customer service issues.

Enforce policies and arena rules to ensure the safety of all guests.

Attend Front Desk Team and Staff meetings

Follow City’s Policies and Procedures and Cash Handling polices

Responsible for following opening and closing procedures of the Park City Ice Arena

Performs other ice arena duties as needed

Required Qualifications:

• Able to work a variety of shifts including nights, weekends and holidays
• Cash handling skills
• Able to effectively operate a computerized POS system
• Must be able to obtain First Aid and CPR certification

Preferred:

• At least one-year customer service experience