Ice Skating Instructional Programs Supervisor - S

The Instructional Programs Supervisor oversees Howard Park's ice skating lesson programs and school field trip bookings. This role builds and manages lesson schedules, places skaters into appropriate skill levels, supervises instructional staff, and serves as the primary lead of contact for schools and youth groups booking educational ice time. The ideal candidate is organized, comfortable working with parents and school staff, and confident evaluating skating skill levels.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, education, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build and maintain the seasonal skating lesson schedule across all skill levels
• Assign and coordinate instructors for each lesson session; monitor class sizes and ratios
• Administer skill assessments and progression testing; place skaters into appropriate levels
• Serve as primary contact for school field trip bookings, including scheduling, waivers, and transportation coordination with school liaisons
• Ensure field trip groups have appropriate safety orientation, skate fitting, and supervision on the ice
• Track lesson enrollment numbers and instructor performance; report trends to the Aquatics Manager
• Handle parent/participant inquiries and resolve scheduling conflicts
• Assist with hiring, onboarding, and training of lesson instructors
• Maintain accurate attendance and enrollment records for billing and reporting purposes
• Serve as the on-site lead during general skating hours, supporting skate staff and guests

SUPERVISION EXERCISED:

• Cashiers (Ice Staff)
• Ice Trail Guards

KNOWLEDGE/ABILITY:

• Prior ice-skating instruction or coaching experience strongly preferred
• Experience working with children and school-age groups
• Strong organizational skills; comfortable managing multiple schedules simultaneously
• Clear communicator with parents, school staff, and instructional team
• Availability to work weekday mornings for field trips and evenings/weekends for lessons
• Ability to skate and demonstrate technique on the ice for extended periods is preferred
• Ability to stand, walk, and supervise activity on and off the ice for full shift duration
• Ability to work in a cold outdoor rink environment
• Ability to lift and move supplies and equipment (up to 50 lbs)

EDUCATION / QUALIFICATION:

• Must be 18 years of age
• High School Diploma or GED preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current American Red Cross First Aid/CPR/AED certification (or ability to obtain within 30 days of hire)

EQUIPMENT:

Ice Skates, skate sharpener, skate aids, iPad, two-way radio, cones, First Aid kits, credit card machine, cold weather gear

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. Tasks may involve extended periods at a keyboard or workstation or out in the weather

WORK ENVIRONMENT:

This position operates both outdoors and indoors. The majority of duties are performed outdoors in varying weather conditions, including exposure to cold temperatures, wind, precipitation, and seasonal weather fluctuations. This position also requires periods of indoor administrative duties which may require prolonged periods of sitting, working at a computer, and using standard office equipment. The employee must be able to move frequently between indoor and outdoor environments.

UNION AFFILIATION:

N/A

REQUIRED:

Pre-Employment Drug Screen

Background Check

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at-will employer.

Essential Duty: Uphold Core Values

All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below:

• Excellence - Deliver high-quality service and strive for continuous improvement.
• Accountability - Take ownership of responsibilities and outcomes.
• Innovation - Seek creative solutions and embrace new ideas.
• Inclusion - Promote a respectful, equitable, and welcoming environment.
• Empowerment - Support and encourage others to grow and succeed.

This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service.These values shape our culture, inform our decisions, and inspire our work every day.

Equal Employment Opportunity & Diversity Statement

The City of South Bend is an equal opportunity employer. We do not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and organizational needs. We value and celebrate diversity and are committed to fostering an inclusive workplace for all employees.