ICONA Avalon- Food and Beverage Manager

Job Title

Food & Beverage Manager

Classification

Exempt

Salary Grade/Level/Family/Range

Grade

Reports to

Director of Food & Beverage/ General Manager

Job Description

Summary/Objective

The Food & Beverage Manager is responsible for the overall operation of the restaurant and bar. Responsible for hiring, training, and development of all Front of House team members in all aspects of food handling and customer service. This role includes responsibility in purchasing, budgeting, labor cost, and administrative duties.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Manage the daily operations of the restaurant, including the selection, development, and performance management of team members.
• Oversee the inventory and ordering of food and supplies.
• Optimize profits and ensure that guests are satisfied with their dining experience.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Ensure that all financial (invoices, reporting) and personnel/pay-roll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Uphold all ServSafe guidelines.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality, and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Provide direction to team members regarding operational and procedural issues.
• Oversee the training of new team members.
• Develop team members by providing ongoing feedback, establishing performance expectations, and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs.
• Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests' expectations.
• Performs other duties as directed.
• Weekly attendance at Aloha Culture Meeting.

Competencies

• Communication Proficiency.
• Guest Focus.
• Organizational Skills.
• Stress Management/Composure.
• Time Management.

Supervisory Responsibility

This position manages all team members of the department and is responsible for the performance management and hiring of the team members within that department.

Work Environment

A restaurant and commercial kitchen environment. The noise level in the work environment can be loud. The employee may be exposed to hazards including cuts, slipping, tripping, falls and burns. Frequent hand washing is required. This position operates in an outdoor and indoor setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is highly active and requires standing, walking, bending, kneeling, stooping, and crouching. The position may require occasional lifting of products weighing up to 50 pounds. This position may require team members to work outside in all inclement conditions.

PHYSICAL ENVIRONMENTAL DEMANDS:

• Stand- Over 3/4th of the time
• Walk- Over 2/3rd of the time
• Sit- Under 1/3rd of the time
• Use hands to fingers, handle or feel- Over 2/3rd of the time
• Reach with arms and hands- Over 2/3rd of the time
• Climb or balance- Up to 1/3rd of the time
• Stoop, kneel, crouch or crawl- Up to 1/3rd of the time
• Talk or hear- Over 2/3rd of the time
• Lift minimum of 5lbs.-50 lbs.- Over 1/3rd of the time
• Adherence to all policy and procedures delineated in the ICONA Handbook

Position Type/Expected Hours of Work

This is a full-time position. This role requires forty plus hours to include nights, weekends, and holidays.

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or equivalent required.
• 5 years' experience in a leadership or management role in food & beverage.
• Additional Eligibility Qualifications
• Compliant with state Alcoholic Beverage Control regulations.
• ServSafe certified.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.