Job Description
Title: Infrastructure Support Specialist
Full-Time Office/Project
No Remote/No Telework offered.
The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Job Responsibilities:
Full-Time Office/Project
No Remote/No Telework offered.
The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Job Responsibilities:
- Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices).
- Follows the established technology standards, policies, and support processes.
- Helps establish and monitor metrics on service delivery and customer satisfaction.
- Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs,Microsoft Teams.
- Supports Local Area Network and Wireless Network, etc.
- Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
- Manages and maintains local assets and configuration items in ServiceNow.
- Perform moves, adds, and changes.
- Participate in special projects, as assigned.
- Travel to offices/ job sites for short term project support.
- Provides proactive and timely support to executives and VIPs.
Basic Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
- 3+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
- 3+ years of experience with incident and request management system like ServiceNow.
- 3+ years of experience supporting executives and VIPs.
Additional Information:
- Experience leadership, project management, leading small teams would be preferred.
- Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
- Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
- Work within a local team environment, as well as the extended Corporate IS&T staff.
- Understanding of basic networking technologies and principles.
- Must have the ability to work in a demanding environment, managing multiple priorities.
- Ability to identify, plan, install and support off-site meetings and conferences, as needed.
- Ability to lift 50 lbs.
- A+ certification preferred.
Numbers & Facts
| Location | Reston, Virginia |
| Industry | Other/Not Classified |
| Salary | $38–$49 |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://theessinc.com/ |
About Company
Environmental and Safety Solutions, Inc. has a long standing reputation of providing excellent Environmental, Health and Safety services to our clients in their various industries. We pride ourselves in creating and implementing a best in class safety culture that resonates throughout our projects. We have achieved this level of success by fostering our relationships with our associates, and choosing associates who believe in proactive methods of achieving EHS excellence. Our approach is personal, yet persistent, allowing us to form relationships built on trust, reliability, and on-going professionalism.
Skills
- Communication Skillsunmatched
- CompTIA A+unmatched
- Computer Maintenanceunmatched
- Computer Scienceunmatched
- Conferencesunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Establish Prioritiesunmatched
- File and Print Sharingunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- Hubsunmatched
- Incident Managementunmatched
- Information Technology & Information Systemsunmatched
- Leadershipunmatched
- Lift/Move 50 Poundsunmatched
- Metricsunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Network Supportunmatched
- Operating Systemsunmatched
- Peripheral Hardwareunmatched
- Printingunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Service Deliveryunmatched
- ServiceNowunmatched
- Systems Administration/Managementunmatched
- Team Lead/Managerunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Videoconferencingunmatched
- Videoconferencing Softwareunmatched
- Willing to Travelunmatched
- Wireless Communicationsunmatched
- Wireless LANunmatched
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