IDD Area Director

Overview:

The Area Director oversees all service operations for their designated scope and monitors the quality and provision of services, including supervision of Clinical Supervisors and Program Managers in a single market, across multiple service lines; development, monitoring, and evaluation of direct reports to ensure growth and progress; and ensuring satisfaction of persons served, family members, staff and other stakeholders. 

Responsibilities:

ENSURE SERVICE QUALITY 

• Oversee day to day operations in the assigned area to ensure that all phases of operations are conducted effectively, efficiently, and in a timely manner. 
• Ensure implementation of policies and procedures. 
• Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services 
• Monitor adherence to plan including utilization and service provision for market / service lines 
• Monitor on-site, in-home visitation, depending upon service requirements to ensure environmental safety and service compliance 
• Review service documentation reports for timeliness 
• Communicate responsively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care 
• Ensure adequate crisis response capabilities, including after hours support Maintain current knowledge of state and federal regulatory and service requirements

MANAGEMENT & COLLABORATION 

• Monitor program performance against established budget and growth targets Ensure efficient operations to include monitoring of expenses, pay rates for employees, and facility costs and maintenance 
• Provide leadership and produce results in developing an increased range of services and an increased consumer base. 
• Provide timely and effective communication and monitor stakeholder satisfaction with referring and authorizing agencies.
• Develop and maintain strong relationships from the front level through top management with payor sources and other key stakeholders.
• Serve as primary contact for payers and oversight agencies in the assigned region. 

SUPERVISION 

• Provide support and supervision to Qualified Professionals/ Clinical Supervisors and Program Managers in the region.
• Ensure paraprofessionals received the required clinical supervision to include:
  • Individualized supervision plans for staff and update as needed or required
  • Regular, face-to-face supervision per supervision plans and service requirements
  • Ensure supervisory staff are trained in service and person-specific competencies
  • Evaluate performance, provide progressive coaching, including disciplinary action
  • Ensuring supervisor and manager qualifications and competencies are current
  • Ensuring approval of time documented for payroll and monitoring overall hours worked and employee status changes as required. 

STAFFING/MATCHING 

• Support Supervisors and Managers in recruiting and onboarding new staff and providers
• Participate in recruiting, hiring, and onboarding processes and activities to support ongoing staffing 

SERVICE PLANNING/GOAL DEVELOPMENT 

• Participate in collaborative team meetings as needed to support the development of long-term goals
• Ensure plans are kept current and authorized by payer before service delivery, including all plan components and assessments
• Based on capacity in each office in this region, this position may be assigned a caseload and provide direct supervision to paraprofessionals and ensure provision of services for assigned clients. 

EDUCATIONAL SUPPORT 

• Maintain current knowledge of service system and resources available to persons served
• Be knowledgeable and communicate clearly internal processes to all concerned
• Maintain current knowledge of the rights of persons served and support self-agency of persons served 

CUSTOMER SERVICE 

• Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
• Work collaboratively with internal support departments
• Maintain a positive and professional approach at all times
• Have open and effective communication skills in all situations and settings Maintain a strong work ethic to ensure preparedness and honesty
• Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services
• This is not intended to be an exhaustive listing of duties and responsibilities. Other reasonable and related duties may be assigned.

 

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Qualifications:

• Bachelor’s Degree in human services with two years of full-time, post-graduate experience with the population served;
  • or Bachelor’s Degree in non-human service field with four years of full-time, post-graduate experience with the population served; or Master’s Degree in human services field with one year of full-time, post-graduate experience with the population served 
• Excellent verbal and written communication skills 
• Proficient with standard office productivity software and tools 
• Ability to work independently and as a part of a team and manage time effectively Reliable transportation 
• Acceptable background check