Idealease (Fleet/Rental) Service Manager

At Packer City International, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Through teamwork, trust, and communication we empower our employees to take ownership in exceeding our customer expectations. 

Every employee at Packer City International is absolutely critical to its success and we are always looking for dedicated, qualified personnel to help us on our mission to be the best truck dealership in Northeastern Wisconsin and the Upper Peninsula of Michigan. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Position Summary

The Idealease Service Manager oversees the daily operations of the Idealease Service Department, including customer service, maintenance costs, warranty recovery, regulatory compliance, employee development, and shop performance. This position plays an important role in building strong relationships with customers, vendors, and other dealership departments.

Key Responsibilities

• Oversee the daily operations, staffing, productivity, and financial performance of the Idealease Service Department.
• Establish and manage Priority Service for Idealease customers.
• Ensure Idealease Best Practices, company policies, and safety procedures are consistently followed.
• Manage warranty identification, claims processing, and recovery efforts using available Idealease, Navistar, and vendor resources.
• Coordinate outside repairs and over-the-road breakdowns in a timely and cost-effective manner.
• Maintain compliance with Federal Motor Carrier Safety Regulations, including CFR Part 396.
• Build positive relationships with customers and resolve maintenance concerns professionally and promptly.
• Partner with vendors, Navistar representatives, sales personnel, and other dealership departments to support customers and business growth.
• Recruit, train, develop, and supervise department employees while promoting teamwork and accountability.
• Maintain a clean, safe, efficient, and customer-focused shop environment.
• Review department performance and implement corrective action when necessary.
• Conduct new-equipment orientations and attend required safety, Best Practices, and company meetings.

Qualifications

• Previous experience in truck service, fleet maintenance, transportation, or a related field preferred.
• Previous supervisory or management experience preferred.
• Knowledge of warranty administration and service department operations.
• Familiarity with Federal Motor Carrier Safety Regulations, including CFR Part 396, preferred.
• Strong leadership, communication, customer-service, and problem-solving skills.
• Ability to manage multiple priorities and respond effectively to time-sensitive maintenance issues.
• Strong financial awareness and the ability to monitor expenses, productivity, and departmental performance.
• Valid driver’s license and an acceptable driving record.

We are looking for a dependable, customer-focused leader who will promote safe and efficient operations, develop employees, and build strong working relationships throughout the dealership and with our customers.